Looking for a job

Yosebeth Aguilar

@yosebethaguilar

Bilingual Software Engineering graduate with hands-on experience providing technical support, troubleshooting system issues, and assisting users

Costa Rica

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What I'm looking for

I’m looking for an entry-level software engineering role where I can support production/operational systems through monitoring, troubleshooting, documentation, and data-driven reporting—while learning quickly in a collaborative, fast-paced team.

Skilled in incident resolution, system monitoring, technical documentation, and customer service. Strong communication skills in English and Spanish, with the ability to explain technical concepts clearly and provide effective user support. Detail-oriented, adaptable, and motivated to build a career in Help Desk and IT Support while continuously learning new technologies and best practices.

Experience

Work history, roles, and key accomplishments

Software Engineering Intern

Fábrica Nacional de Licores

Jan 2025 - Present (1 year 5 months)

Designed and implemented a production support system that improved operational data management, reporting accuracy, and process efficiency within the operations division. Supported reliable system performance through requirements gathering, testing, monitoring, troubleshooting, and the creation of technical documentation and user guides.

Production Support System Monitoring Troubleshooting System Testing Requirements Gathering Technical Documentation Git Github

Systems Support Intern

Fábrica Nacional de Licores (FANAL)

Jan 2025 - Present (1 year 5 months)

Provided first-level support for operational systems, assisting users with technical issues and guidance on system functionality. Monitored applications, troubleshot incidents, and documented resolutions while collaborating with engineering and operations teams and creating user guides and training materials.

First level IT Support Application Monitoring Incident Troubleshooting Technical Documentation User Guides Training Material Development User Support & Guidance Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Universidad Latina de Costa Rica

Bachelor’s Degree, Software Engineering

2021 - 2025

Bachelor’s Degree in Software Engineering at Universidad Latina de Costa Rica (2021–2025).

Universidad Latina de Costa Rica

Bachelor of Software Engineering, Software Engineering

2021 - 2025

Earned a Bachelor of Software Engineering from Universidad Latina de Costa Rica from 2021 to 2025.

Instituto Nacional de Aprendizaje (INA)

Microsoft Excel / Office / English Certifications, Professional Certifications

2018 - 2019

Completed certifications at INA, including Office Application Operator & Qualified Worker (2018), advanced Microsoft Excel (2019), and English proficiency at B2+ level.