keti janjgava

At The Locksmith TX, I managed customer relationships through onboarding, issue resolution, follow-up communication, and ongoing support. I handled customer interactions across phone, email, and chat, and maintained CRM records and account updates.

I collaborated with internal teams to resolve customer issues and support a seamless customer experience. I also used CRM platforms, Slack, Google Sheets, and ticketing systems to manage communications and daily operations.

At DSPro Locksmith, I managed incoming inquiries, scheduled service appointments, and coordinated communication between customers and technicians. Earlier, at GHS, I supported clients with health insurance policy and billing questions and maintained customer records. I’m seeking a role in Customer Success, Customer Support, or Customer Operations.