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Sandro Kipshidze

@sandrokipshidze

Operations Manager at Keylight LLC coordinating B2B and B2C service delivery, technician relations, and dispatch operations.

Georgia

Message

At Keylight LLC, I manage daily B2B and B2C operations, coordinating technicians, dispatchers, and clients to support efficient service delivery. I also prepare operational reports and monitor performance.

At DSPro LLC, I managed B2B2C operations and coordinated with stakeholders to resolve ongoing issues, improve satisfaction, and reduce repeated inquiries. I maintained project records and helped teams stay aligned.

Earlier at DSPro LLC, I supervised and trained a team of five, created onboarding materials and support guides, and monitored service quality. I also handled customer calls, escalations, shift operations, and workflow improvements.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Keylight LLC

Feb 2026 - Present (9 months)

Manage daily B2B and B2C operations, ensuring efficient service delivery and client satisfaction. Oversee technician relations, job coordination, and communication between dispatchers, technicians, and clients.

Operations Management B2B B2C Customer Satisfaction Technician Relations Job Coordination Dispatcher Recruitment Staff Onboarding Team Coordination Reporting Performance Monitoring

Project Manager

DSPro LLC

Sep 2022 - Sep 2025 (3 years)

Managed B2B2C operations ensuring smooth communication between business clients and end users. Resolved ongoing issues by coordinating with multiple stakeholders, improving satisfaction and reducing repeated inquiries.

B2B2C Operations Stakeholder Coordination Issue Resolution Project Records Team Alignment

Project Team Lead

DSPro LLC

Jul 2021 - Sep 2022 (1 year 2 months)

Supervised and trained a team of 5, developing onboarding materials and support guides. Monitored team performance, coached agents on communication quality, and improved service flow.

Team Leadership Training Onboarding Performance Monitoring Coaching Communication Skills Service Flow Documentation

Shift Manager

DSPro LLC

Jan 2020 - Jul 2021 (1 year 6 months)

Oversaw shift operations, ensuring consistent service quality. Delegated tasks, handled escalations, and supported employees in delivering clear and accurate customer assistance.

Shift Operations Task Delegation Escalation Handling Customer Assistance Workflow Improvement

Customer Service Representative

DSPro LLC

Oct 2019 - Jan 2020 (3 months)

Handled inbound calls, provided clear explanations, and resolved customer concerns in a timely manner. Maintained accurate records of interactions and follow-up communication.

Inbound Calls Customer Resolutions Record keeping Communication Skills Empathy Professionalism