IH

Open to opportunities

Isaac Hamdan

@isaachamdan

Data-driven Customer Success & Growth Specialist optimizing SaaS support with SQL and CRM tools.

What I'm looking for

I’m looking to drive customer retention and revenue expansion in SaaS, bridging technical and non-technical teams through SQL/CRM insights, API troubleshooting, and workflow automation that reduces churn.

I’m a data-driven Customer Success & Growth Specialist with 3+ years of experience in SaaS support, technical troubleshooting, and revenue operations. I bridge the gap between non-technical users and complex systems using SQL, CRM tools, and API diagnostics.

In my Technical Support role, I acted as the primary point of contact for a pooled user base while managing support workflows for EMR systems. Using SQL queries to analyze backend data, I identified trends to optimize scheduling workflows and reduce recurring support tickets by %.

I also build cross-team momentum through playbooks and documentation. By documenting technical issues into a knowledge base, I significantly sped up resolution times, while guiding users through complex software workflows to upgrade plans and adopt premium features.

On the growth and operations side, I maintain CRM integrity and diagnose bottlenecks to prevent revenue leakage. I’ve worked with lifecycle automation, churn reduction, and scaled troubleshooting, including projects like a PostgreSQL healthcare appointment system to support root-cause analysis.

Experience

Work history, roles, and key accomplishments

HP

Leasing Agent

House Leasing & Properties

Provided technical support for high-volume users on web-based property platforms, ensuring stability and access. Resolved login and permission issues at scale and coordinated remote communication and data exchange using Slack and Zoom.

Technical Customer Support Troubleshooting Access Control Property Management Software Web Platform Slack Zoom

CM

Sales Associate

Car Market

Managed sales pipelines and customer relationships with a focus on CRM integrity and digital adoption. Diagnosed sales-tracking bottlenecks to prevent revenue leakage and guided clients through digital payment and financing workflows to improve conversion.

Revenue Operations Sales Pipeline Management SQL Troubleshooting Digital Payments & Customer Success

Education

Degrees, certifications, and relevant coursework

EM

European University - Faculty of Medicine

Doctor of Medicine (MD), Medicine

Doctor of Medicine (MD) program at European University’s Faculty of Medicine.

Tech stack

Software and tools used professionally

Salesforce

PostgreSQL

Gmail

Zendesk

Jira

HubSpot

Linux

Root Cause

SQL

FreshDesk

Increase

Remote

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