KPKetan kishor Panda
@ketankishorpanda
Results-driven professional with expertise in sales and account management.
IndiaWhat I'm looking for
As a seasoned sales and account management professional, I have a proven track record of driving revenue growth, improving customer satisfaction, and leading high-performing teams. With a strong background in marketing and operations, I excel in fast-paced environments, leveraging my expertise to drive business results.
In my current role as Sr. Associate at Amazon Development Services, I have successfully managed a team of 6, onboarding high-value vendors and driving sales growth. Prior to this, I held leadership positions at Gati KWE and Tech Mahindra, where I streamlined account management, improved operational efficiency, and enhanced customer satisfaction.
With a strong educational foundation in marketing and business administration, I possess a unique blend of technical and soft skills, including proficiency in Excel, CMS, SharePoint, and Amazon Ads. I am a certified Six Sigma professional and hold certifications in digital marketing and content marketing from HubSpot.
Experience
Work history, roles, and key accomplishments
Sr. Associate
Amazon DEVELOPMENT SERVICE
Jan 2022 - Present (3 years 4 months)
Managed a team of 6 in onboarding high-value vendors onto Amazon, ensuring adherence to post-sales goals and client satisfaction metrics. Collaborated with account management, data analysis, operations, and marketing.
Team Lead
Gati kwe
Jan 2020 - Jan 2022 (2 years)
Streamlined account management and operational deduction control, overseeing a team of 5 employees and managing a monthly revenue of 4crs.
Quality Analyst
Gati kwe
Jan 2020 - Jan 2020 (0 months)
Ensured service quality standardization through regular checks and driving quality improvement activities, resulting in cost reduction by 20%.
Customer Service Associate
Tech Mahindra
Jan 2017 - May 2018 (1 year 4 months)
Managed high-volume workload, handled customer queries, complaints, and billing questions, and analyzed and resolved customer issues.
Education
Degrees, certifications, and relevant coursework
Ketan kishor hasn't added their education
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