Open to opportunities

Kesha Cole

@keshacole

Message

Experienced customer service representative skilled in problem-solving and customer relations.

United States

Message

What I'm looking for

I seek a customer-focused role where I can use my call center experience, strong communication, and problem-solving to improve customer satisfaction and support team goals.

I am an experienced and reliable customer service representative with extensive experience in busy call center environments and hands-on fulfillment roles. I consistently deliver attentive listening, quick problem resolution, and professional client relationships that improve satisfaction and drive sales.

At Iqor Global Services, I handled 50+ calls per day, resolved complaints professionally, and repeatedly earned "above average" or "excellent" call quality evaluations. In my current role at TJX Digital, I perform accurate scanning and sorting to prepare items for packaging, contributing to efficient operations.

I am organized, adaptable, and a strong leader with solid Microsoft Office skills and 80+ WPM typing speed. I focus on clear communication, reliable performance, and continuous improvement to support team goals and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Picker/Packer

Current

TJX Digital

Apr 2020 - Present (5 years 10 months)

Scanned and sorted inventory items into correct bins to prepare shipments, maintaining accuracy and throughput in a fast-paced fulfillment environment since April 2020.

order fulfillment Inventory Management Attention To Detail Time Management Microsoft Office

Call Center Representative

iQor Global Services

Feb 2016 - Mar 2019 (3 years 1 month)

Handled 50+ customer calls daily in a high-volume center, resolved complaints professionally, and consistently received above-average call quality evaluations.

Customer Service Complaint Resolution CRM Multitasking Microsoft Office