Kesha Cole

I am an experienced and reliable customer service representative with extensive experience in busy call center environments and hands-on fulfillment roles. I consistently deliver attentive listening, quick problem resolution, and professional client relationships that improve satisfaction and drive sales.

At Iqor Global Services, I handled 50+ calls per day, resolved complaints professionally, and repeatedly earned "above average" or "excellent" call quality evaluations. In my current role at TJX Digital, I perform accurate scanning and sorting to prepare items for packaging, contributing to efficient operations.

I am organized, adaptable, and a strong leader with solid Microsoft Office skills and 80+ WPM typing speed. I focus on clear communication, reliable performance, and continuous improvement to support team goals and customer experience.