Shantessa Smith

I am a customer-focused service professional with hands-on experience in inbound/outbound customer support and warehouse fulfillment. I prioritize clear communication, active listening, and timely resolution to deliver positive customer experiences.

At GC Center, I handled many inbound and outbound calls, listened to customer needs, and provided helpful solutions to product- and service-related issues. I consistently addressed questions and resolved concerns to maintain customer satisfaction.

At Amazon Warehouse I worked as a Fulfillment Associate, selecting, packing, and shipping orders to meet challenging daily objectives. I gained strong time-management and accuracy skills while packaging orders appropriately and contributing to fast fulfillment cycles.

I am completing coursework at Houston Community College and seek opportunities where I can apply my communication, problem-solving, and operational skills to support customers and improve team performance.