Kerstin Hanuja

Provided administrative support in an automotive workshop, including handling phone calls and emails, scheduling appointments, coordinating customer requests, preparing documents, and assisting with general office tasks. Maintained clear communication with customers and workshop staff while ensuring smooth and organized daily operations.

Provided professional customer support for 1&1, assisting customers with inquiries, technical issues, contracts, and services. Handled phone calls efficiently, identified customer needs, provided suitable solutions, and ensured a high level of customer satisfaction through friendly and clear communication.

Provided administrative and organizational support in a tax consulting firm, including handling calls and emails, coordinating appointments, preparing documents, maintaining client records, and managing correspondence. Ensured smooth office operations through accurate, confidential, and reliable work.

I was responsible for welcoming and assisting guests throughout their stay, handling check-ins and check-outs, managing reservations, and responding to guest inquiries. Handled phone calls and emails, processed payments, and addressed guest requests and concerns in a professional and friendly manner.

Completed vocational training as a Hotel Specialist with a focus on restaurant operations. Gained hands-on experience in guest service, food and beverage service, table preparation, order taking, cash handling, and supporting daily restaurant operations. Developed strong customer service, communication, and organizational skills.

Grade: 0

Activities and societies: Module 1: Explaination of Cybersecurity

Pursued a Diploma in Cybersecurity Risk Management, ongoing as of January 2021.

Grade: 1

Grade: 1

Activities and societies: all kind of neccessary

Completed training as a hotel specialist (Hotelfachfrau) from September 2024 to May 2025.

Earned the Fachhochschulreife (university of applied sciences entrance qualification) from 2014 to 2017.

Grade: 3