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Matou Diagne

@matoudiagne

Dedicated office manager with strong customer service and organizational skills.

Germany
Message

What I'm looking for

I am looking for a dynamic role that values teamwork and offers opportunities for professional growth.

I am an experienced Office Manager currently working at Accenture Dienstleistungen GmbH, where I excel in managing office supplies, coordinating with external service providers, and ensuring smooth communication within the team. My role involves handling incoming and outgoing mail, scheduling meetings, and providing professional customer service both over the phone and in person.

Previously, I worked at Mercure Hotel Stuttgart Sindelfingen as a Reception Manager, where I was responsible for project management and customer interactions. My ability to work collaboratively with colleagues and maintain a friendly demeanor has been key to my success in delivering excellent service. I have also gained valuable experience in various roles, including event management and team assistance, which have further honed my organizational and multitasking abilities.

Experience

Work history, roles, and key accomplishments

AG
Current

Office Manager

Accenture Dienstleistungen GmbH

Mar 2025 - Present (5 months)

Managed office supplies and external service providers. Handled mail, phone calls, and meeting scheduling, ensuring smooth office operations. Provided professional customer service, answering inquiries and directing calls to appropriate personnel.

MS

Front Office Manager

Mercure Hotel Stuttgart Sindelfingen

Sep 2023 - Present (1 year 11 months)

Managed projects and tasks, ensuring timely completion. Provided friendly and competent customer service, handling inquiries and complaints. Collaborated with colleagues and supervisors, maintaining a professional demeanor with guests and staff.

MS

Receptionist

Mercure Hotel Stuttgart Sindelfingen

Sep 2022 - Present (2 years 11 months)

Collaborated with colleagues and supervisors, ensuring smooth operations. Provided friendly and competent customer service, handling phone calls and emails. Executed assigned tasks efficiently and maintained a professional demeanor with guests and colleagues.

YK

Service Staff in Gastronomy

Yuman Elko GmbH & Co. KG

Feb 2018 - Present (7 years 6 months)

Collaborated with colleagues and supervisors, ensuring efficient service. Provided friendly and competent customer service, maintaining a professional demeanor with guests. Performed quick processing of daily tasks and maintained a clean workspace.

Education

Degrees, certifications, and relevant coursework

MM

Mercure Hotel Stuttgart Sindelfingen an der Messe

Hotelfachfrau, Hotel Management

2017 - 2020

Completed vocational training as a Hotel Specialist. Gained comprehensive skills in hotel operations, including front office, service, and administration.

UD

Univeristät Cheich Anta Diop

Bachelor of Arts, German Literature and History

2012 - 2016

Studied German Literature and History, gaining a deep understanding of cultural and historical contexts. Developed strong analytical and research skills.

GD

Gymnasium Galandou Diouf

Abitur, General Studies

2010 - 2011

Completed secondary education with a focus on general subjects. Acquired foundational knowledge across various disciplines.

Tech stack

Software and tools used professionally

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Matou Diagne - Office Manager - Accenture Dienstleistungen GmbH | Himalayas