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@matoudiagne
Dedicated office manager with strong customer service and organizational skills.
I am an experienced Office Manager currently working at Accenture Dienstleistungen GmbH, where I excel in managing office supplies, coordinating with external service providers, and ensuring smooth communication within the team. My role involves handling incoming and outgoing mail, scheduling meetings, and providing professional customer service both over the phone and in person.
Previously, I worked at Mercure Hotel Stuttgart Sindelfingen as a Reception Manager, where I was responsible for project management and customer interactions. My ability to work collaboratively with colleagues and maintain a friendly demeanor has been key to my success in delivering excellent service. I have also gained valuable experience in various roles, including event management and team assistance, which have further honed my organizational and multitasking abilities.
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Work history, roles, and key accomplishments
Accenture Dienstleistungen GmbH
Mar 2025 - Present (8 months)
Managed office supplies and external service providers. Handled mail, phone calls, and meeting scheduling, ensuring smooth office operations. Provided professional customer service, answering inquiries and directing calls to appropriate personnel.
Mimacom Deutschland GmbH
Sep 2024 - Present (1 year 2 months)
Managed office and travel arrangements, ensuring efficient operations. Coordinated events and provided team assistance. Handled financial tasks including expense checks and credit card administration.
Mercure Hotel Stuttgart Sindelfingen
Sep 2023 - Present (2 years 2 months)
Managed projects and tasks, ensuring timely completion. Provided friendly and competent customer service, handling inquiries and complaints. Collaborated with colleagues and supervisors, maintaining a professional demeanor with guests and staff.
Zustell-Service-Metropolregion Stuttgart GmbH
Sep 2022 - Present (3 years 2 months)
Delivered newspapers along a prescribed route during night shifts. Ensured timely and accurate delivery of all assigned materials.
Mercure Hotel Stuttgart Sindelfingen
Sep 2022 - Present (3 years 2 months)
Collaborated with colleagues and supervisors, ensuring smooth operations. Provided friendly and competent customer service, handling phone calls and emails. Executed assigned tasks efficiently and maintained a professional demeanor with guests and colleagues.
Yuman Elko GmbH & Co. KG
Feb 2018 - Present (7 years 9 months)
Collaborated with colleagues and supervisors, ensuring efficient service. Provided friendly and competent customer service, maintaining a professional demeanor with guests. Performed quick processing of daily tasks and maintained a clean workspace.
Gastfamilie
Sep 2016 - Present (9 years 2 months)
Collaborated with the host family to provide comprehensive childcare. Managed household tasks as part of the family's daily routine.
Degrees, certifications, and relevant coursework
Hotelfachfrau, Hotel Management
2017 - 2020
Completed vocational training as a Hotel Specialist. Gained comprehensive skills in hotel operations, including front office, service, and administration.
Bachelor of Arts, German Literature and History
2012 - 2016
Studied German Literature and History, gaining a deep understanding of cultural and historical contexts. Developed strong analytical and research skills.
Abitur, General Studies
2010 - 2011
Completed secondary education with a focus on general subjects. Acquired foundational knowledge across various disciplines.
Software and tools used professionally
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