Mariana Grube
@marianagrube
Experienced customer service professional with a background in the hotel industry.
What I'm looking for
I bring extensive experience in customer service and the hotel industry, where I have developed valuable skills in customer care and professional handling of inquiries. I am familiar with collaborating across departments and managing complex processes. My experience in customer interaction and high service standards make me ideal for this position.
With a strong educational background in hotel management and certification as a Hotel Specialist, I possess a deep understanding of the industry and its requirements. I am confident in my ability to provide exceptional service and support to clients and teams alike.
As a multilingual individual, I am proficient in German, French, and Spanish, allowing me to effectively communicate with diverse clients and teams.
Experience
Work history, roles, and key accomplishments
Secretary and Administrative Assistant
MA GmbH & Co. KG
Jan 2020 - Dec 2022 (2 years 11 months)
Provided administrative support and handled customer inquiries with high service standards.
Receptionist
Carrera 38#12c-26 Art'otel
Jan 2016 - Jan 2017 (1 year)
Managed front desk operations and provided excellent customer service.
Receptionist
Maritim Hotel
Jan 2015 - Jan 2016 (1 year)
Handled guest services and ensured high-quality customer experience.
Education
Degrees, certifications, and relevant coursework
Maritim Hotel
Certified Hotel Specialist, Hotel Management
2010 - 2013
Lycée Hôtelier Paul Augier
Technical High School Diploma, Hotel Management
2006 - 2009
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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