At Maritim Hotel Bad Salzuflen, I completed a three-year dual vocational training program in hotel operations, with daily guest contact in a four-star hotel. I handled guest requests in person, by phone, and in writing, including questions, special requests, and changes.
I responded to complaints by listening to the guest, coordinating a solution, and passing information to the relevant departments. I also supported check-in and check-out, recorded guest details, and coordinated handovers between reception and housekeeping.
My training included reception, food and beverage service, housekeeping, and events. I completed it in German and have professional German communication skills; I also speak Ukrainian and Russian natively and have B2 English.
