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Monica Danci

@monicadanci

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Experienced office management trainee with strong customer service skills.

Germany

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What I'm looking for

I am seeking a role that allows me to utilize my office management skills and grow professionally in a supportive environment.

I am a dedicated professional currently undergoing training as an office management specialist, with a strong background in customer service and hospitality. My experience spans various roles in the service industry, where I honed my skills in communication, organization, and client interaction. I am committed to delivering exceptional service and ensuring customer satisfaction.

Throughout my career, I have developed a solid foundation in office administration, accounting, and human resources. My training at CBW College has equipped me with practical knowledge in modern office software and administrative processes. I am eager to leverage my skills and experiences in a dynamic office environment, contributing to organizational success and enhancing operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Kauffrau für Büromanagement

Current

CBW College Berufliche Weiterbildung GmbH

Jan 2023 - Jan 2025 (2 years)

Currently undergoing training as a Kauffrau für Büromanagement with a focus on office management, accounting, and customer service. Practical experience in customer service, accounting, and HR using Sage software.

Customer Service MS Office Office Management

Berufliche Orientierung

Bildungszentrum Bauer

Aug 2020 - Oct 2020 (2 months)

Participated in professional orientation and seminars focusing on communication, business etiquette, and marketing.

Communication Business Marketing

Servicekraft

F.Blanc SpielBank Bad Homburg vor der Höhe

Mar 2019 - Oct 2020 (1 year 7 months)

Worked as a service staff member, responsible for serving guests in the restaurant and lounge, as well as managing inventory.

Gäste Bedienen

Restaurantmitarbeiterin

McDonald's Oberstedten

Mar 2013 - Jun 2018 (5 years 3 months)

Engaged in various roles including taking orders, preparing food, and serving customers in a fast-paced environment.

Speisen Zubereiten

Servicekraft

Café Bar

Jul 2011 - Jun 2012 (11 months)

Provided customer service, managed inventory, and prepared beverages in a café setting.

Servicekraft

Restaurant Amsterdam

Jul 2010 - Jul 2011 (1 year)

Served customers and managed inventory control in a restaurant environment.

Education

Degrees, certifications, and relevant coursework

CBW College Berufliche Weiterbildung GmbH

Umschulung, Büromanagement

2023 - 2025

Activities and societies: Praktikum in den Abteilungen Customer Service, Buchhaltung und HR.

Umschulung zur Kauffrau für Büromanagement mit theoretischer und praktischer Ausbildung in Büroorganisation, Buchhaltung, Personalwesen und Kundenservice.