Open to opportunities

Kerry Chadwick

@kerrychadwick

Message

Aspiring IT professional with strong customer service skills.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to grow my IT skills while contributing to a team-oriented environment.

I'm Kerry Chadwick, an aspiring IT professional currently pursuing the Google IT Support Professional Certificate. My background includes hands-on experience in customer service and administrative roles, where I have honed my skills in problem-solving and project management. I thrive in dynamic environments and am passionate about leveraging technology to improve processes.

In my current role as a Virtual Assistant, I assist in onboarding and managing employee records, contributing to HR reports, and liaising with vendors. My previous experience as a Sales Advisor has equipped me with the ability to build strong client relationships and provide exceptional service. I am dedicated to continuous learning and am currently building a personal tech portfolio to showcase my progress and projects.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

SmartPA

Feb 2024 - Present (1 year 4 months)

Assisted in onboarding and staff documentation for over 30 new employees. Managed employee records and contributed to weekly HR reports. Liaised with external vendors for wellness and benefits programs.

Onboarding Staff Documentation Vendor Management

Current

Sales Advisor

Current

AJV Global UK

Apr 2024 - Present (1 year 2 months)

Provided sales support and consultations for clients navigating visa requests. Built strong client relationships through consistent follow-up and service. Assisted in generating leads and converting inquiries into confirmed quotes.

Sales Support Consultation Relationship Building Lead Generation Quote Conversion

Customer Service & Bookings Admin

Happy Days Travel

Jan 2021 - Dec 2023 (2 years 11 months)

Managed customer service inquiries and booking administration tasks. Supported clients with travel arrangements and resolved booking-related issues. Contributed to efficient operations and customer satisfaction.

Customer Service Support Operations

Education

Degrees, certifications, and relevant coursework

Google

Certificate, IT Support

Activities and societies: Collaborating on mock ticketing system as part of the Google Certificate, practicing real-world troubleshooting labs (e.g., network connectivity, OS issues), Building a personal tech portfolio to showcase learning progress

Currently pursuing the Google IT Support Professional Certificate, focusing on foundational IT skills. This program includes practical labs and projects, such as collaborating on a mock ticketing system and building a personal tech portfolio.

College SA

Diploma, Child Day Care

Completed a Diploma in Child Day Care, gaining knowledge and skills relevant to early childhood education and care. This program prepared me for roles in child development and support.