Peroca SitholePS
Open to opportunities

Peroca Sithole

@perocasithole

Highly organized Virtual Assistant with 3+ years of experience.

South Africa
Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my technical skills to enhance client satisfaction.

I am a highly organized and tech-savvy Virtual Assistant with over three years of experience in providing remote administrative, customer service, and technical support. My journey began with a Bachelor of Science in Computer Science, which I pursued at the University of Cape Town. Although I have not completed my degree, the knowledge I gained has been invaluable in my professional roles.

Currently, I am self-employed as a Virtual Assistant, where I manage calendars, schedule appointments, and coordinate communications for more than ten clients across various time zones. My ability to multitask and solve problems efficiently has allowed me to streamline workflows using tools like Microsoft 365 and Google Workspace, achieving a 95% client satisfaction rate. Previously, I worked as a Customer Support & Administrative Specialist at Takealot - Mr. D, where I resolved over 50 daily customer inquiries and improved order and refund processes, significantly enhancing team efficiency.

In my current role as an IT Support Analyst, I deliver remote technical support, resolving 90% of issues on the first contact. I also mentor team members, which has improved our ticket management efficiency by 25%. My commitment to exceptional client satisfaction and my technical proficiency make me a valuable asset in any fast-paced environment.

Experience

Work history, roles, and key accomplishments

SE
Current

Virtual Assistant

Self-Employed

Aug 2023 - Present (1 year 11 months)

Managed calendars, scheduled appointments, and coordinated meetings for 10+ clients across time zones. Streamlined email triage for over 200 messages weekly, enhancing response efficiency and maintaining organized digital filing systems. Delivered technical support to over 100 clients on Microsoft 365 and Google Workspace, achieving a 95% satisfaction rate.

TD

Customer Support & Administrative Specialist

Takealot - Mr. D

May 2022 - Present (3 years 2 months)

Executed comprehensive online research and crafted detailed reports, streamlining travel arrangements and saving 15% on expenses. Resolved 50+ daily customer inquiries via email/phone, maintaining 100% satisfaction through prompt, empathetic communication. Streamlined order and refund processes, reducing resolution time by 30% with systematic documentation. Spearheaded remote collaboration via Sla

Education

Degrees, certifications, and relevant coursework

ZA

Zalo

Software Development Bootcamp, Software Development

Currently enrolled in a Software Development Bootcamp at Zalo. Developing practical skills in software development.

UT

University of Cape Town

Bachelor of Science, Computer Science & Engineering

Studied Computer Science & Engineering at the University of Cape Town. Gained foundational knowledge in various aspects of the field.

Tech stack

Software and tools used professionally

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Peroca Sithole - IT Support Analyst (Remote Focus) - Frontline Managed Services | Himalayas