Peroca Sithole

I am a highly organized and tech-savvy Virtual Assistant with over three years of experience in providing remote administrative, customer service, and technical support. My journey began with a Bachelor of Science in Computer Science, which I pursued at the University of Cape Town. Although I have not completed my degree, the knowledge I gained has been invaluable in my professional roles.

Currently, I am self-employed as a Virtual Assistant, where I manage calendars, schedule appointments, and coordinate communications for more than ten clients across various time zones. My ability to multitask and solve problems efficiently has allowed me to streamline workflows using tools like Microsoft 365 and Google Workspace, achieving a 95% client satisfaction rate. Previously, I worked as a Customer Support & Administrative Specialist at Takealot - Mr. D, where I resolved over 50 daily customer inquiries and improved order and refund processes, significantly enhancing team efficiency.

In my current role as an IT Support Analyst, I deliver remote technical support, resolving 90% of issues on the first contact. I also mentor team members, which has improved our ticket management efficiency by 25%. My commitment to exceptional client satisfaction and my technical proficiency make me a valuable asset in any fast-paced environment.