Peroca Sithole
@perocasithole
Highly organized Virtual Assistant with 3+ years of experience.
What I'm looking for
I am a highly organized and tech-savvy Virtual Assistant with over three years of experience in providing remote administrative, customer service, and technical support. My journey began with a Bachelor of Science in Computer Science, which I pursued at the University of Cape Town. Although I have not completed my degree, the knowledge I gained has been invaluable in my professional roles.
Currently, I am self-employed as a Virtual Assistant, where I manage calendars, schedule appointments, and coordinate communications for more than ten clients across various time zones. My ability to multitask and solve problems efficiently has allowed me to streamline workflows using tools like Microsoft 365 and Google Workspace, achieving a 95% client satisfaction rate. Previously, I worked as a Customer Support & Administrative Specialist at Takealot - Mr. D, where I resolved over 50 daily customer inquiries and improved order and refund processes, significantly enhancing team efficiency.
In my current role as an IT Support Analyst, I deliver remote technical support, resolving 90% of issues on the first contact. I also mentor team members, which has improved our ticket management efficiency by 25%. My commitment to exceptional client satisfaction and my technical proficiency make me a valuable asset in any fast-paced environment.
Experience
Work history, roles, and key accomplishments
IT Support Analyst (Remote Focus)
Frontline Managed Services
Apr 2024 - Present (1 year 3 months)
Delivered remote technical support to clients using ServiceNow, Citrix, and VPN tools, resolving 90% of issues on first contact. Mentored 10 team members, enhancing virtual collaboration and ticket management efficiency by 25%.
Virtual Assistant
Self-Employed
Aug 2023 - Present (1 year 11 months)
Managed calendars, scheduled appointments, and coordinated meetings for 10+ clients across time zones. Streamlined email triage for over 200 messages weekly, enhancing response efficiency and maintaining organized digital filing systems. Delivered technical support to over 100 clients on Microsoft 365 and Google Workspace, achieving a 95% satisfaction rate.
Customer Support & Administrative Specialist
Takealot - Mr. D
May 2022 - Present (3 years 2 months)
Executed comprehensive online research and crafted detailed reports, streamlining travel arrangements and saving 15% on expenses. Resolved 50+ daily customer inquiries via email/phone, maintaining 100% satisfaction through prompt, empathetic communication. Streamlined order and refund processes, reducing resolution time by 30% with systematic documentation. Spearheaded remote collaboration via Sla
Education
Degrees, certifications, and relevant coursework
Zalo
Software Development Bootcamp, Software Development
Currently enrolled in a Software Development Bootcamp at Zalo. Developing practical skills in software development.
University of Cape Town
Bachelor of Science, Computer Science & Engineering
Studied Computer Science & Engineering at the University of Cape Town. Gained foundational knowledge in various aspects of the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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