LERATO RABOPAPE

I’m a Virtual Assistant with over two years of experience delivering remote administrative support and customer service. I’m detail-oriented and dependable, and I focus on accurate service records, clear communication, and smooth day-to-day coordination.

In my IT support and administrative roles, I’ve provided user and customer support through email, phone, and ticketing systems, while maintaining professional, timely issue resolution. I’ve also supported documentation, reporting, and coordination between teams to keep operations moving efficiently.

Working fully remotely with distributed teams, I created reports, test documentation, and system updates, and I communicated findings clearly through collaboration tools. I also maintain CRM records and follow structured workflows to ensure nothing falls through the cracks.

I bring strong CRM and customer support capability, including a Microsoft Certified: Dynamics 365 Customer Service (MB-230) credential. I’m tech-savvy, highly organized, and comfortable working independently with international teams.