SALMA EBRAHIM
@salmaebrahim
Customer support professional skilled in remote, multi-channel service.
South AfricaWhat I'm looking for
I am a committed, service-oriented customer support professional with extensive experience in remote work environments, delivering prompt resolution across email, chat, and phone channels. I have hands-on experience with CRM platforms such as Zendesk, Freshdesk, and HubSpot and am highly proficient in Microsoft Office.
I have supported international clients as a virtual support agent and worked in roles including medical receptionist, sales assistant, call centre trainee, and remote customer support representative, demonstrating strong communication, analytical thinking, and organizational skills. I regularly use collaboration tools like Zoom and Google Meet and create visual materials with Canva when needed.
I thrive working independently in virtual settings, with reliable time management, dependable internet access, and a keen ability to learn new tools and processes. My background includes administrative tasks, scheduling, data entry, document management, and following internal support procedures to maintain high service standards.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Rep
CloudConnect Assist
Aug 2025 - Dec 2025 (4 months)
Handled customer queries via chat and email, assisted with account issues, documented support tickets, and followed internal service procedures to meet SLA targets.
Call Centre Agent (Trainee)
Evolution International Group
Apr 2025 - Apr 2025 (0 months)
Completed onboarding and training on call scripts and procedures to prepare for outbound and inbound customer support operations.
Virtual Support Agent
HelpHub Solutions
Jun 2024 - Dec 2024 (6 months)
Supported international clients with basic technical troubleshooting, order updates, and account assistance, maintaining accurate support records and follow-ups.
Medical Receptionist
DR Corporate Wellness
Nov 2023 - Mar 2024 (4 months)
Managed appointment bookings, patient inquiries, and telephonic communication while performing administrative tasks and filing to improve clinic workflow.
Sales Assistant
Shamz Enterprises
Jun 2021 - Jan 2022 (7 months)
Assisted customers, maintained product displays, and handled general sales tasks during high-traffic holiday periods to support store operations.
Education
Degrees, certifications, and relevant coursework
RDRosebank College Durban
Higher Certificate (NQF5), Office Administration and Management
Completed an NQF5 Higher Certificate in Office Administration and Management.
TEFL Universal
TEFL Certificate (120 hours), Teaching English as a Foreign Language
Completed a 120-hour TEFL course focused on teaching English as a foreign language.
Queensburgh Girls' High School
High School Diploma, Secondary Education
2018 - 2022
Completed Grades 8ā12 with a focus on general secondary education and school activities.
IT Varsity / FNB App Academy
Short Course, Coding
2021 - 2021
Attended coding/course sessions offered by IT Varsity and FNB App Academy.
Availability
Location
South AfricaAuthorized to work in
Job categories
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