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Keren Mensah

@kerenmensah1

Customer service and sales support at El Floral Events and Flowers, helping customers choose arrangements and find the right flowers for their occasions.

Ghana

Message

What I'm looking for

I’m looking to contribute to an organization’s goals by using my skills and knowledge, while continuing to improve as the workplace evolves.

At El Floral Events and Flowers, I handle customer service, administrative tasks, and sales support. I answer enquiries about natural flowers, pricing, arrangements, and availability, and help customers choose floral products for different occasions.

Previously, I supported Amazon US customers at Webhelp Concentrix, handling queries and supporting retention, brand loyalty, and sales. As a Data Analyst at Corporate Universal Business Services Ltd, I used SQL to extract, transform, and load data, and optimized database structures for analytics.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Personnel/Sales Support

Current

El Floral Events and Flowers

Apr 2025 - Present (1 year 6 months)

Handled customer service, administrative tasks, and sales support. Managed complaints, answered phone calls, and assisted customers in selecting floral products.

Customer Service Sales Support Administrative Tasks Complaint Handling Phone Support

Customer Service Advisor

Webhelp Concentrix

May 2024 - Jan 2025 (8 months)

Leveraged communication skills to handle queries, boost retention, foster brand loyalty, and drive sales while working in a team to achieve monthly targets.

Customer Service Communication Skills Sales Teamwork Retention

Data Analyst

Corporate Universal Business Services Ltd

Aug 2023 - Dec 2023 (4 months)

Translated raw data into meaningful information using statistical techniques. Optimized database structures and leveraged SQL for data extraction and transformation.

Data Analysis SQL Database Optimization ETL Statistical Analysis

Records Officer/Administrator

Economic and Organized Crime Office (EOCO)

Aug 2021 - Aug 2022 (1 year)

Received and recorded incoming documents, proofread documents for the Executive Director, and managed records and distribution. Assisted with administrative duties when needed.

Records Management Document Control Proofreading Administrative Support Confidentiality

Procurement Officer

Korle Bu Teaching Hospital

May 2019 - Jun 2019 (1 month)

Handled procurement requests, analyzed documents, and assisted with administrative duties. Used MS Excel for typing layouts and arranging tables.

Procurement Document Analysis Excel Administrative Support

Administrative Secretary

Alpha Beta School

Assisted the Director with scheduling, took minutes, recorded and stored documents, procured office equipment, and typed information under time pressure.

Scheduling Minute Taking Document Management Excel Microsoft Word Procurement