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BERNARD User

@bernarduser

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Detail-oriented Data Analyst with a passion for actionable insights.

Ghana

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for professional growth.

I am a detail-oriented Data Analyst and customer service specialist with a proven track record of conducting insightful data analysis and providing actionable insights to management. My experience includes developing and maintaining databases to ensure data integrity, implementing quality control measures for accuracy, and streamlining administrative processes to increase office productivity by 15%.

In my role as a Customer Service Specialist, I resolved over 100 customer queries weekly, enhancing satisfaction ratings by 15% through effective communication. I also synthesized and analyzed customer feedback, which boosted satisfaction ratings by 20% over six months. My analytical skills were further honed during my tenure as a Data Analyst, where I conducted data analysis on various sets of data to identify trends and patterns, summarizing findings and presenting actionable insights to management.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Confidential Company

Jan 2022 - Present (3 years 5 months)

Resolved over 100 customer queries weekly, enhancing satisfaction ratings by 15% through effective communication. Efficiently processed over 100 customer orders weekly, ensuring accuracy and timely delivery. Synthesized and analyzed customer feedback, boosting satisfaction ratings by 20% over six months.

Customer Service Communication Order Processing Customer Relationship Management Data Analysis Problem Solving

Data Analyst

Confidential Company

Jan 2021 - Present (4 years 5 months)

Conducted comprehensive data analysis on various datasets to identify significant trends and patterns. Summarized key findings and presented actionable insights directly to management, aiding strategic decision-making.

Data Analysis Reporting Microsoft Excel Database Management

Administrative Assistant

Confidential Company

Jan 2018 - Present (7 years 5 months)

Streamlined administrative processes by creating efficient filing systems and improving documentation management. Coordinated schedules, meetings, and travel arrangements for executives, enhancing team efficiency and time management. Managed communication and responses on behalf of the team, resulting in improved time management and efficiency.

Administrative Support Office Management Scheduling Travel Coordination Communication Documentation Management Time Management Microsoft Office

Education

Degrees, certifications, and relevant coursework

Kumasi Technical University

Higher National Diploma, Computer Science

Studied computer science, gaining foundational knowledge and practical skills. Focused on data analysis and database management, preparing for a career in technology.