Andrews Otoo

Reviewed customer requests and expectations, responding to them according to their needs and situations. Managed multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience.

Ensured useful and timely information was obtained from ECG Customers, providing correct geographical information for each asset tag. Carried out adequate asset tagging where and when required, and provided detailed investigation on any assigned task.

Reviewed investigation reports and made recommendations on investigative reports for closure or rewriting. Advised on laws to be taken into consideration and mandates to be adopted, and formatted documents for internal or external communication.

Developed and issued educational content including notes, tests, and assignments. Supervised classes to ensure all students were learning in a safe and productive environment, and evaluated and documented students’ progress.

Filled products into their rightful containers and labeled products with the appropriate labels. Transported products to the warehouse and delivered products to wholesale customers, performing daily analysis reports on all raw and finished products.

Conducted face-to-face interviews with respondents using structured questionnaires. Recorded responses using Google questionnaires form, ensuring data integrity and validity.

Completed a Bachelor’s degree in Political Science with History in Education. The program provided a comprehensive understanding of political systems and historical contexts.

Obtained a Professional Certificate in Microsoft Office and Advanced Excel through weekend classes. This enhanced skills in data analysis and office productivity tools.

Received the WASSCE Certificate from His Majesty Senior High School. This foundational education prepared for further academic pursuits.