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@andrewsotoo
Dedicated customer advisor with strong analytical and communication skills.
I am a dedicated customer advisor with six months of experience at Concentrix Ghana, where I excel in meeting and exceeding customer needs through timely and empathetic support. My proficiency in advanced analytical tools like Excel and IBM SPSS allows me to analyze data effectively, ensuring that I provide the best solutions for our clients. I have a strong commitment to improving lives through my work.
In addition to my role at Concentrix, I have volunteered as a data collection agent at Asase Foundation, where I conducted face-to-face interviews and ensured data integrity for a research project on community sanitation. My experience as an Administrative Assistant at the Commission on Human Rights and Administrative Justice (CHRAJ) further honed my analytical skills, as I assisted in reviewing investigation reports and making recommendations on human rights cases.
With a Bachelor’s degree in Political Science and a Professional Certificate in Microsoft Office and Advanced Excel, I am eager to leverage my skills and experiences to contribute positively to any organization. My aim is to continue growing professionally while making a meaningful impact in my community.
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Work history, roles, and key accomplishments
Concentrix
Sep 2024 - Present (1 year 2 months)
Reviewed customer requests and expectations, responding to them according to their needs and situations. Managed multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience.
Beacon Power Services
Mar 2024 - Jun 2024 (3 months)
Ensured useful and timely information was obtained from ECG Customers, providing correct geographical information for each asset tag. Carried out adequate asset tagging where and when required, and provided detailed investigation on any assigned task.
Commission on Human Rights and Administrative Justice (CHRAJ
Jan 2022 - Dec 2023 (1 year 11 months)
Reviewed investigation reports and made recommendations on investigative reports for closure or rewriting. Advised on laws to be taken into consideration and mandates to be adopted, and formatted documents for internal or external communication.
Ebenezer Senior High
Jan 2021 - Dec 2022 (1 year 11 months)
Developed and issued educational content including notes, tests, and assignments. Supervised classes to ensure all students were learning in a safe and productive environment, and evaluated and documented students’ progress.
Ocas Daex
Jan 2019 - Dec 2020 (1 year 11 months)
Filled products into their rightful containers and labeled products with the appropriate labels. Transported products to the warehouse and delivered products to wholesale customers, performing daily analysis reports on all raw and finished products.
ASASE Foundation
Jul 2024 - Present (1 year 4 months)
Conducted face-to-face interviews with respondents using structured questionnaires. Recorded responses using Google questionnaires form, ensuring data integrity and validity.
Degrees, certifications, and relevant coursework
Bachelor’s degree, Political Science with History in Education
Completed a Bachelor’s degree in Political Science with History in Education. The program provided a comprehensive understanding of political systems and historical contexts.
Professional Certificate, Microsoft Office and Advanced Excel
Obtained a Professional Certificate in Microsoft Office and Advanced Excel through weekend classes. This enhanced skills in data analysis and office productivity tools.
WASSCE Certificate, General Studies
Received the WASSCE Certificate from His Majesty Senior High School. This foundational education prepared for further academic pursuits.
Software and tools used professionally
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