Open to opportunities

Karthickeyan S

@karthickeyans

Message

Experienced operations leader specialising in customer experience management

India

Message

What I'm looking for

I am looking for a leadership role that fosters innovation and team development.

I am an enterprising professional with 18 years of experience in Customer Experience Management Operations, specializing in AML/KYC monitoring and process re-engineering. Currently, I serve as Vice President at Goldman Sachs in Bengaluru, where I lead global operations teams to enhance client experiences and streamline onboarding processes.

Throughout my career, I have developed and implemented quality assurance models that have significantly improved team knowledge and regulatory compliance. My expertise in stakeholder management and operations transformation has allowed me to drive efficiency and reduce operational costs through automation and data-driven project management. I am passionate about mentoring future talent and continuously seek innovative solutions to enhance organizational performance.

Experience

Work history, roles, and key accomplishments

Current

Vice President - Operations

Current

Goldman Sachs

Jan 2023 - Present (2 years 5 months)

Leading the operations team globally for relationship management of corporates in Transaction Banking. Focused on quality assurance, operations transformation, and enhancing client experience through data-driven project management - ( People Leadership / SLA delivery / Quality Assurance / Risk Management / Process Reengineering / Stake holder Management)

Operations Management Quality Assurance Stakeholder Management Data Analysis Regulatory Compliance Team Leadership Automation Client Relationship Management Risk Management

AVP - Chat Operations

CITI corp. Services India PVT. Ltd

Mar 2018 - Jan 2023 (4 years 10 months)

Managed regional leadership of the Chat servicing team, focusing on metrics delivery, quality assurance, and operations transformation. Collaborated with internal teams to enhance client experience and streamline processes.

Chat Operations Quality Assurance Talent Management Data Analysis Regulatory Compliance Process Improvement Risk Management

Operations Manager - Pricing

Amazon

Aug 2016 - Jan 2018 (1 year 5 months)

Oversaw people and performance management in pricing operations, focusing on metrics delivery and operational efficiency. Implemented automation strategies to enhance productivity and improve customer experience.

Operations Management Pricing Strategy Automation Performance Metrics Talent Management Process Improvement Quality Assurance Risk Management Team Leadership Customer Experience

Operations Manager

HSBC

Jul 2006 - Aug 2016 (10 years 1 month)

Managed international banking operations with a focus on quality monitoring, service delivery, and talent management. Led initiatives to enhance client experience and operational efficiency through process improvements.