Open to opportunities

Krishnan PV

@krishnanpv

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Dynamic operations leader with 13 years of experience in client solutions.

India

Message

What I'm looking for

I am looking for a role that offers opportunities for strategic leadership and operational excellence within a dynamic organization.

I am a dynamic and dependable operations leader with over 13 years of experience in financial services, client operations, compliance support, and process transformation. I am known for my stability, discretion, and high-integrity execution, particularly during periods of organizational change. My expertise lies in managing cross-functional teams, streamlining processes, and serving as a trusted link between leadership, legal, and delivery functions.

Throughout my career, I have demonstrated excellence in vendor management, documentation for audits and legal cases, SOP development, and training initiatives. Currently, as a Strategic Client Manager at Olive Group, I lead multi-disciplinary teams, oversee vendor management, and have redesigned hiring workflows to enhance operational efficiency. My role also involves collaborating with legal counsel to support internal litigation and compliance tracking, ensuring alignment on regulatory and strategic priorities.

Experience

Work history, roles, and key accomplishments

Current

Strategic Client Manager

Current

Olive Group

Jan 2023 - Present (2 years 6 months)

Led multi-disciplinary teams across client support, process delivery, and internal coordination, focusing on building SME capabilities through structured cross-training. Reported directly to the India CEO during a critical compliance restructuring phase involving high-sensitivity assignments.

SOP Development Vendor Management Compliance Restructuring Strategic Planning

Process Specialist

Envestnet India Pvt Ltd

Jan 2014 - Present (11 years 6 months)

Utilized JIRA for task assignment, tracking, and basic workflow coordination within cross-functional teams. Played a key role in strengthening operational workflows and quality assurance practices within a dynamic fintech environment.

Jira Workflow Optimization Quality Assurance Process Improvement

Officer – Trade Operations

Royal Bank of Scotland (RBS)

Jan 2012 - Present (13 years 6 months)

Worked in the trade operations unit with a strong focus on compliance, documentation accuracy, and turnaround efficiency. Successfully managed high-volume trade processing under tight timelines and stringent regulatory oversight.

Compliance Regulatory

Operations Intern

Vodafone Essar

Jan 2011 - Present (14 years 6 months)

Conducted competitive benchmarking and quality analysis of customer acquisition processes in the postpaid segment. Provided actionable insights that helped identify gaps and opportunities for improving operational efficiency within the regional circle.

Competitive Benchmarking Customer Acquisition Data Analysis

Education

Degrees, certifications, and relevant coursework

ITM Business School, Chennai

Post Graduate Diploma in Management, Management

Completed a Post Graduate Diploma in Management with a focus on business administration and management principles. Gained expertise in various aspects of business operations and strategic decision-making.

University of Kerala

Bachelor of Commerce, Commerce

Obtained a Bachelor of Commerce degree, focusing on foundational business and financial concepts. Developed a strong understanding of commercial practices and economic principles.