Lourdes Tarango

As a Team Mentor/ Manager, I support and guide team members, track metrics, and lead the Discrepancy Queue to ensure minimal borrower impact. I have worked on contracts related to Public Service Loan Forgiveness and student debt relief.

Provided payroll assistance and processed payments for the Small Business segment, ensuring accuracy and efficiency in money movement.

Verified insurance eligibility and benefits, ensuring timely notifications and authorizations while leading a small team in specialty departments.

Handled inbound calls from patients, ensuring their needs were met and updating their charts with accurate information.

Assisted customers and field adjusters with property claims, ensuring accurate information and timely payments.

Obtained documentation from customers, answered questions, and provided information about policies and coverages.

Documented loss information for auto and property claims, providing liability status and connecting customers to appropriate departments.

Assisted with claims investigation, ensuring both parties' needs were met and payments were issued to service providers.

Gathered and documented loss information while providing remarkable customer service in a collaborative team environment.

Answered customer service calls, assisting with inquiries and claims while providing remarkable customer service.

Completed high school education with a focus on foundational skills and knowledge necessary for further education and career opportunities.