At Tek Systems, I supported business account holders with fraud claims, financial transfers, and card-related issues, responding to inbound and outbound calls.
I used CRM platforms and Excel to document cases, update customer profiles, and track fraud investigations through resolution. I also followed claim procedures and data privacy and financial regulations.
At La Familia Auto Insurance, I provided bilingual customer service and sales support for auto, home, renters, and commercial policies. I prepared quotes and processed policy sales, payments, and customer requests.
I also investigated and submitted insurance claims, coordinating between clients and adjusters. Across these roles, I supported customers in English and Spanish through phone, in-person, and other service channels.
