Kenniel Lundy

I’m a content moderation and community management professional with 7+ years of experience protecting brand safety, enforcing platform policies, and building positive online communities. I process 90+ content reviews per hour, monitor multi-channel activity across 7 Discord channels simultaneously, and review text, images, videos, and audio for policy violations.

I’m strongest in trust & safety operations: enforcing community guidelines and brand safety standards consistently, handling emerging risks, and balancing safety with user experience. I developed SOPs for content operations, collaborated with cross-functional teams on platform improvements, and maintained 95%+ customer satisfaction across 2,000+ monthly community interactions.

Before specializing in moderation, I delivered customer success and operational excellence for AT&T services. I was a top performer for 3 consecutive months, achieved 87% conversion on service upgrade recommendations, maintained 93% customer satisfaction across 8,800+ annual interactions, and resolved 60% of escalated issues without requiring credits or refunds.

Earlier in my career, I worked as a virtual assistant and executive support specialist for multiple Upwork clients. I managed executive calendars across 4 time zones, handled 150-200 monthly emails, organized 1,000+ digital files with cloud-based systems, and streamlined admin workflows with templates and documented processes.