Open to opportunities

cassandra donaldson

@cassandradonaldson

Message

Customer-focused sales and quality controller skilled in training, engagement, and performance optimization.

Jamaica

Message

What I'm looking for

I seek a role where I can leverage training, quality assurance, and sales skills to drive engagement and measurable performance improvements in a collaborative, growth-oriented team.

I am a results-driven sales and quality professional with experience in remote quality control, customer service, and executive sales roles. I have led training and coaching programs, created scripts and hotkeys to streamline workflows, tracked KPIs to improve model and chatter performance, and published content to boost engagement and sales.

I consistently meet targets through attentive customer support, persuasive sales techniques, and cross-functional collaboration. I bring strong Microsoft Office and Google Suite skills, experience in data entry and reporting, and a commitment to confidentiality and continuous learning.

Experience

Work history, roles, and key accomplishments

Senior Executive Sales Chatter

Preach Agency

Jan 2023 - Mar 2025 (2 years 2 months)

Managed daily fan interactions, identified top buyers, wrote scripts, and implemented PPV pricing ladders to maximize revenue and engagement.

Customer Engagement Sales Strategy Script Writing PPV Pricing CRM Upselling Communication

Sales Representative

Courts Jamaica

Jan 2019 - Jan 2020 (1 year)

Drove sales through product demonstrations and objection handling, reported transactions, trained new hires, and was top seasonal sales performer in 2019.

Sales Product Demonstrations Objection Handling Reporting Training Lead Generation

Customer Service Representative

Sutherland Global

Provided prompt customer service, resolved inquiries and complaints, coordinated with cross-functional teams, and met individual and team service objectives.

Customer Service Appointment Management Microsoft Office Google Suite Data Entry

Education

Degrees, certifications, and relevant coursework

Bog Walk High School

High School Diploma, General Secondary Education

Secondary education with CXC subjects including English Language, Mathematics, Geography, and Information Technology; completed CXC and CAPE subjects listed.