Brittani Palmer
@brittanipalmer
Customer support specialist driving accurate, empathetic solutions for global platforms.
JamaicaWhat I'm looking for
I am a customer support specialist with 7+ years supporting global customers across eCommerce, gaming, telecom, housing, and SaaS-adjacent platforms, known for empathetic communication and accuracy.
I excel in ticket-based support, content and product review moderation, account security, payment dispute resolution, and technical troubleshooting, consistently maintaining SLAs and compliance while handling high-volume workflows.
My experience includes using CRM and ticketing systems (Zendesk, Gorgias, Salesforce, HubSpot), escalating complex cases appropriately, documenting recurring issues for improvement, and delivering professional front-desk and legal-administration support.
Experience
Work history, roles, and key accomplishments
Moderate product reviews and customer-generated content and handle high-volume chat, email, and phone support for e-commerce and SaaS-adjacent clients, resolving payment, order, and account security issues while escalating fraud and policy violations.
Legal Intern
NSWMA
Jun 2023 - Aug 2023 (2 months)
Supported legal team with document management, proofreading, scheduling, and maintaining organized digital and physical records to improve retrieval and administrative efficiency.
Receptionist / Telephone Operator
Portmore Community College
Dec 2021 - Sep 2022 (9 months)
Managed front-desk operations, call routing, scheduling, and visitor coordination while maintaining office organization and supplies to create a professional reception environment.
Customer Care Agent
Digicel JA Ltd
Jan 2018 - Dec 2021 (3 years 11 months)
Provided billing, technical, and account support via chat and phone for telecom customers, processing cancellations, upgrades, warranty claims, and delivering sensitive information per company policies.
Education
Degrees, certifications, and relevant coursework
The University of the West Indies
Bachelor of Science, International Relations
2022 -
Pursuing a Bachelor of Science in International Relations at The University of the West Indies, focusing on international politics and policy analysis.
Rusea's High School
High School Diploma, Secondary Education
2011 - 2015
Completed High School Diploma with seven CSEC subjects, covering core secondary education requirements.
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Social media
Job categories
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