Aincrad's Evolution
@doncielo
Motivated community manager and moderator with a passion for emergency response.
What I'm looking for
I am a highly motivated and disciplined professional with extensive experience in community management, moderation, and customer support. My journey has equipped me with strong communication and teamwork skills, allowing me to excel in high-pressure situations. I thrive on quick decision-making and adaptability.
In my recent role as a Community Manager and Moderator for various Web3 and gaming projects, I successfully managed online communities, ensuring a safe and engaging environment. I resolved conflicts, enforced community rules, and provided real-time customer support. My ability to develop strategic plans has significantly contributed to the growth and maintenance of community presence, showcasing my crisis management skills and dedication to service.
As a content creator and video editor, I have honed my skills in creating engaging content that simplifies complex topics for Web3 beginners. My experience in customer support and virtual assistance has further solidified my ability to handle inquiries efficiently while managing administrative tasks. I am eager to bring my unique skill set and passion for emergency response.
Experience
Work history, roles, and key accomplishments
Community Manager & Moderator
Freelance
Jan 2024 - Present (1 year 5 months)
Managed and moderated online communities for Web3 and gaming projects, ensuring a safe environment. Resolved conflicts, enforced rules, and provided real-time customer support. Developed strategic plans for community growth and responded swiftly to urgent situations, demonstrating strong crisis management skills.
Content Creator & Video Editor
Freelance
Jan 2023 - Present (2 years 5 months)
Created and edited short-form video content for platforms like YouTube and social media. Developed engaging content for Web3 beginners, simplifying complex topics and managing audience interactions to improve engagement.
Customer Support & Virtual Assistance
Freelance
Jan 2023 - Present (2 years 5 months)
Provided efficient email, chat, and Discord support to resolve customer inquiries. Handled administrative tasks and assisted in moderating online platforms to ensure compliance with guidelines.
Education
Degrees, certifications, and relevant coursework
Excelsior Community College
Associate Degree, Information Technology
2019 - 2020
Pursued an Associate Degree in Information Technology but did not complete the program.
Caribbean Secondary Education Certificate
Caribbean Secondary Education Certificate, General Education
2014 - 2019
Completed courses in Mathematics, English, Information Technology, and Social Studies as part of the Caribbean Secondary Education Certificate.
Availability
Location
Authorized to work in
Portfolio
x.com/TimmyBchSalary expectations
Social media
Job categories
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