Aincrad's EvolutionAE
Open to opportunities

Aincrad's Evolution

@doncielo

Motivated community manager and moderator with a passion for emergency response.

Jamaica

What I'm looking for

I am looking for a role that allows me to serve my community, develop my emergency response skills, and work in a supportive team environment.

I am a highly motivated and disciplined professional with extensive experience in community management, moderation, and customer support. My journey has equipped me with strong communication and teamwork skills, allowing me to excel in high-pressure situations. I thrive on quick decision-making and adaptability.

In my recent role as a Community Manager and Moderator for various Web3 and gaming projects, I successfully managed online communities, ensuring a safe and engaging environment. I resolved conflicts, enforced community rules, and provided real-time customer support. My ability to develop strategic plans has significantly contributed to the growth and maintenance of community presence, showcasing my crisis management skills and dedication to service.

As a content creator and video editor, I have honed my skills in creating engaging content that simplifies complex topics for Web3 beginners. My experience in customer support and virtual assistance has further solidified my ability to handle inquiries efficiently while managing administrative tasks. I am eager to bring my unique skill set and passion for emergency response.

Experience

Work history, roles, and key accomplishments

FR
Current

Community Manager & Moderator

Freelance

Jan 2024 - Present (1 year 5 months)

Managed and moderated online communities for Web3 and gaming projects, ensuring a safe environment. Resolved conflicts, enforced rules, and provided real-time customer support. Developed strategic plans for community growth and responded swiftly to urgent situations, demonstrating strong crisis management skills.

FR
Current

Content Creator & Video Editor

Freelance

Jan 2023 - Present (2 years 5 months)

Created and edited short-form video content for platforms like YouTube and social media. Developed engaging content for Web3 beginners, simplifying complex topics and managing audience interactions to improve engagement.

FR
Current

Customer Support & Virtual Assistance

Freelance

Jan 2023 - Present (2 years 5 months)

Provided efficient email, chat, and Discord support to resolve customer inquiries. Handled administrative tasks and assisted in moderating online platforms to ensure compliance with guidelines.

Education

Degrees, certifications, and relevant coursework

EC

Excelsior Community College

Associate Degree, Information Technology

2019 - 2020

Pursued an Associate Degree in Information Technology but did not complete the program.

CC

Caribbean Secondary Education Certificate

Caribbean Secondary Education Certificate, General Education

2014 - 2019

Completed courses in Mathematics, English, Information Technology, and Social Studies as part of the Caribbean Secondary Education Certificate.

Tech stack

Software and tools used professionally

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Aincrad's Evolution - Community Manager & Moderator - Freelance | Himalayas