Adiuku Graham

Investigated and resolved water quality complaints through site inspections and laboratory analyses, reducing complaint turnaround time by 30% and supporting risk-management and demand-forecasting projects for regulatory compliance.

Performed quality checks and compliance inspections, handled consumer complaints and coordinated corrective actions to maintain product quality and regulatory compliance.

Delivered remote customer support achieving a 97% satisfaction rating and sub-two-minute average chat response time while managing tickets and administrative tasks for multiple e-commerce clients.

Handled 60–80 daily customer interactions for UPS clients, maintaining a 96% satisfaction rate and 90% first-contact resolution by investigating shipment issues and coordinating logistics partners.

Managed daily operations, staff scheduling and inventory, and improved customer retention by 25% through faster response times and proactive post-service communication.

Completed a Bachelor of Science with a major in Biochemistry and a minor in Psychology from 2017 to 2020.

Earned an Associate Degree in Applied Science in Industrial Systems Operation and Maintenance from 2015 to 2017.

Completed secondary education including an Associate Degree in Science and obtained a High School Diploma in 2015.