kenneth cabana

I am an enthusiastic, goal-oriented appointment setter with hands-on experience in customer service and sales across e-commerce, subscription/chat sales, and U.S.-based solar and home improvement campaigns. I prioritize building strong customer relationships, active listening, and efficient scheduling to support sales teams and improve client satisfaction.

At Amazon (2017–2020) I handled high-volume customer queries by email, chat, and phone, resolving complex issues promptly and maintaining service quality under tight deadlines. As a sales chatter (2021–2023) I consistently exceeded sales targets by developing and executing persuasive, customer-focused sales approaches that encouraged repeat business.

Most recently (2023–2025) I served as the first point of contact for potential customers in a solar and home-improvement appointment-setting role, qualifying leads, scheduling consultations, and following up to build trust and increase conversion readiness for the sales team. I am tech-savvy, adaptable, and motivated to contribute to a results-driven sales organization.