Open to opportunities

Luvimin Abutan Jr

@luviminabutanjr

Message

Dedicated appointment setter with a passion for customer service.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while continuing to learn and grow in a supportive environment.

I am an enthusiastic appointment setter with a strong background in customer service and virtual representation. My experience spans various roles where I have honed my skills in pre-qualifying homeowners and setting appointments with sales consultants. I thrive in dynamic environments and enjoy learning new processes that enhance my work efficiency.

Throughout my career, I have worked with companies like FreeWorld Solar and Solar Pals LLC, where I developed a knack for creating engaging Loom videos to communicate the benefits of solar energy. My commitment to excellence ensures that I always meet deadlines and deliver quality results. I believe that effective communication and a positive attitude are key to successful customer interactions.

Experience

Work history, roles, and key accomplishments

Appointment Setter

FreeWorld Solar

Nov 2023 - May 2024 (6 months)

Pre-qualified homeowners and scheduled appointments with sales consultants. Supported the sales team by ensuring a steady flow of qualified leads.

Appointment Setting Lead Qualification Sales Support Customer Service CRM Software

Virtual Representative/Appointment Setter

Solar Pals LLC

Jun 2022 - Jun 2023 (1 year)

Created and sent Loom videos detailing the benefits of solar energy to potential clients. Scheduled appointments for consultants after pre-qualifying leads.

Appointment Setting Lead Generation Customer Engagement

Appointment Setter

Apollo Energy USA

Jun 2021 - May 2022 (11 months)

Pre-qualified homeowners and set appointments for energy consultants. Contributed to the sales pipeline by identifying and engaging potential customers.

Appointment Setting Homeowner Pre Qualification Data Entry

Customer Service Representative/Online Assistant Representative/Debt Collector

Alorica Philippines

Sep 2017 - May 2021 (3 years 8 months)

Managed customer complaints and assisted with online orders. Processed and collected payments, ensuring customer satisfaction and account accuracy.

Customer Service Order Processing Debt Collection

Education

Degrees, certifications, and relevant coursework

Divine Word College of Calapan

Associate in Hotel and Restaurant Management, Hotel and Restaurant Management

Completed a comprehensive program focusing on the operational and managerial aspects of the hospitality industry. Gained knowledge in hotel operations, food and beverage management, and customer service.