Open to opportunities

Allan castanos

@allancastanos

Message

Experienced outbound sales and appointment setter skilled in lead generation.

Philippines

Message

What I'm looking for

I seek a collaborative role in sales or customer operations where I can use appointment setting, lead generation, and back-office skills to improve processes and drive client engagement.

I am an experienced outbound sales professional and appointment setter with a strong background in lead generation, inbound order processing, and back-office logistics. I consistently connect with prospects, schedule meetings, verify customer information, and follow up to drive engagement and conversions.

Across roles from outbound sales agent to verifier and appointment setter, I have developed skills in active listening, time management, Microsoft Office, and customer communication that support reliable lead pipelines and smooth handoffs to sales teams. I take pride in streamlining operations and gathering feedback to improve service delivery.

I bring a positive attitude, professional work ethic, and a focus on building lasting relationships; I am eager to contribute to a collaborative team that values strong customer-facing processes and continuous improvement.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Apricot Solar

Mar 2024 - May 2025 (1 year 2 months)

Reached out to potential clients to schedule remodeling and solar estimates, coordinated appointments, and ensured smooth handoff to the sales team to drive onsite consultations.

Appointment Setting Lead Qualification Scheduling Customer Outreach Communication Time Management

Outbound Verifier Agent

VAF Philippines

Nov 2022 - Feb 2024 (1 year 3 months)

Verified customer subscription information, updated registration records, and supported lead generation efforts to maintain accurate databases and foster client relationships.

Data Verification Lead Generation Database Management Attention To Detail Microsoft Office Communication

Outbound Review Agent

Ultimate Transport 123

Sep 2020 - Oct 2021 (1 year 1 month)

Contacted customers registered with other transport companies to request removal for service offers and conducted post-service follow-ups to gather feedback and solicit reviews.

Outbound Calling Customer Outreach Feedback Relationship Building CRM Communication Lead Conversion

Inbound Order Agent

SixEleven Global Services and Solutions

Feb 2020 - Aug 2020 (6 months)

Assisted customers with online orders via inbound channels, processed placements, and ensured accurate order handling to improve customer satisfaction.

Inbound Sales Order Processing Customer Support Data Entry Active Listening Microsoft Office Communication Time Management

Outbound Sales Agent

PRM Data Quest

Nov 2013 - Jan 2018 (4 years 2 months)

Reached out to potential clients, scheduled product demonstration meetings, and followed up to ensure smooth engagement with sales representatives, improving lead-to-meeting conversion.

Outbound Sales Appointment Setting Lead Generation CRM Cold Calling Communication Time Management