Kennetha Walton

Managed a remote caseload of chronic care patients by monitoring progress, documenting interactions in EMR, and coordinating care plan activities. Conducted monthly outreach calls, educated patients on treatment plans, and handled referrals, insurance eligibility, and prior authorizations.

Provided patient service in a high-volume setting while verifying patient information and maintaining accurate documentation. Coordinated specimen collection, processing, and transportation, and ensured compliance with quality standards.

Coordinated patient communications for appointment requests, medication refills, and surgical scheduling. Documented patient encounters, assisted providers with clinical documentation, and handled follow-ups and referrals through phone and electronic communication.

Scheduled appointments and coordinated referrals while educating patients and families on procedures and treatment plans. Maintained accurate records and supported providers with care and follow-up services.

Supervised clinical operations and managed staff scheduling, inventory, and clinic workflow. Processed patient portal requests for referrals, medication refills, and appointments, and supported patients with insurance and healthcare-related inquiries.

Managed patient intake and maintained accurate electronic medical records while processing referrals, prior authorizations, medication refill requests, and appointment scheduling. Responded to patient portal communications and provider requests to support care continuity.

Supported front-office operations including scheduling, insurance verification, patient registration, and customer service. Coordinated patient communication and appointment management while assisting with administrative and clinical workflows and maintaining accurate records.

Earned an Associate of Applied Science in Medical Assisting from Virginia College in 2013.