Erica Hilburn

Managed a caseload of clients providing care coordination, developed individualized care plans, and maintained accurate EHR documentation while ensuring HIPAA compliance and improving care continuity.

Coordinated patient appointments, managed medication refills and insurance issues, and updated medical records while facilitating clinic-to-patient communication to improve access to care.

Supported service members by resolving healthcare access inquiries, responding to customer contacts promptly, and documenting interactions while using Microsoft Office and customer support tools.

Greeted and triaged patients, recorded vitals and performed EKGs and urinalysis, administered flu vaccinations, and managed medical records while adhering to HIPAA and OSHA standards.

Performed COVID screening, took temperatures and vitals, documented patient information, and managed records and appointment scheduling to support clinic safety protocols.

Assisted clients with bathing, grooming, feeding and mobility, prepared nutritious meals, performed light cleaning, and provided compassionate bedside care and safe transportation.

Provided exemplary patient care including monitoring vitals and fluid intake, observing condition changes, and offering companionship to support patient well-being.

Greeted and triaged patients, applied prescribed therapies (ice/heat), documented patient records, and managed front-office duties including phones, scheduling, and filing during a 180-hour externship.

Completed a Medical Clinical Assistant diploma program focused on clinical and administrative skills for medical assisting.