Open to opportunities

Jessica Gay

@jessicagay

Bilingual Medical Assistant and Remote Care Coordinator delivering compassionate care through RPM, CCM, and accurate EHR documentation.

United States

Message

What I'm looking for

I’m looking for a Medical Assistant or remote care coordination role where I can run RPM/CCM, coordinate patient outreach, and use EHR skills to improve follow-up and outcomes—ideally with a supportive, mission-driven team.

I’m a bilingual (English/Spanish) Medical Assistant and Remote Care Coordinator with 18+ years in primary care, internal medicine, geriatrics, cardiology, pediatrics, and telemedicine. I support physicians, patients, and care teams with patient outreach, care coordination, insurance verification, scheduling, EHR documentation, and quality engagement.

In RPM/CCM roles, I monitor alerts for 100+ patients daily, develop individualized care plans, document interactions, and escalate clinical concerns appropriately. I’m proficient in Athenahealth, Epic, Cerner, and eClinicalWorks, and I focus on accuracy, professionalism, and compassionate care—from vital signs and EKGs to phlebotomy and vaccinations. I bring BLS/CPR certification and a steady, high-productivity remote operations mindset that helps improve follow-up compliance and clinic readiness.

Experience

Work history, roles, and key accomplishments

Medical Assistant

The Village Internal Medicine & Geriatrics

Dec 2025 - Jun 2026 (6 months)

Handled front desk check-in/out, call answering, and appointment scheduling. Performed vitals, wellness screenings, EKGs, medication reconciliation, insurance verification, and completed clinical assessments while maintaining accurate EHR documentation.

Patient Intake Medication Reconciliation Insurance Verification Appointment Scheduling HIPAA compliance Clinical Assessment Medical Records Management Electronic Health Records (EHR)

Remote Medical Assistant

1bios

Aug 2022 - Oct 2025 (3 years 2 months)

Supported 100+ patients daily using Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) workflows. Built individualized care plans, monitored alerts, performed patient outreach and insurance/demographic verification, and escalated clinical concerns to providers.

Remote Patient Monitoring (RPM)Telemedicine Support Patient Outreach Insurance Verification Patient Intake Monitoring And Alerting Provider Escalation

Medical Assistant II

Baptist Health of South Florida

May 2019 - Jun 2022 (3 years 1 month)

Performed patient intake and triage, taking vitals and completing phlebotomy and diagnostic testing. Supported telemedicine consultations and maintained accurate EHR documentation while assisting with procedures, vaccinations, and patient education.

Patient Intake Phlebotomy Diagnostic Testing Telemedicine Support Electronic Health Records (EHR)Patient Education Provider Support HIPAA compliance

Medical Assistant

My Cardiologist

May 2012 - Feb 2019 (6 years 9 months)

Assisted cardiologists with EKGs, stress testing, phlebotomy, and diagnostic procedures. Managed referrals, scheduling, insurance verification, and EMR documentation while maintaining efficient clinic operations and patient flow.

Phlebotomy Diagnostics Referrals Scheduling Insurance Verification Provider Support