Paula Burkhammer

Coordinated remote care across multi-state primary care markets, managing referrals end-to-end and processing prior authorizations to ensure timely patient access to procedures and imaging. Optimized EMR workflows in Epic, eClinicalWorks, and AthenaOne and collaborated with clinicians across time zones to improve care coordination.

Supported Chief of Surgery with scheduling, call triage, referrals, and prior authorizations while assisting in surgical procedures and coordinating imaging and sterile processing to maintain operative readiness. Managed supply inventory and sterilization protocols to ensure compliance and efficiency.

Conducted patient intakes, diagnostics, and medication administration while handling referrals, prior authorizations, insurance verifications, and test coordination to streamline patient care. Documented encounters in EMR and provided patient education to support treatment plans.

Assisted in urology procedures including vasectomies, cystoscopies, and BCG treatments, performing specimen collection, injections, and patient education to support clinical workflows. Maintained accurate documentation and ensured patient safety during procedures.

Provided clinical support across outpatient workflows including patient preparation, specimen collection, and basic diagnostic procedures to assist physicians and maintain clinic operations. Ensured HIPAA compliance and delivered patient-centered service.

Provided direct patient care as a nursing assistant, performing activities of daily living, basic clinical tasks, and patient monitoring to support inpatient care from 2001 to 2012. Maintained patient safety and dignity while assisting nursing staff.

Completed BLS CPR certification, renewed in 2022.

Completed Certified Medical Assistant (AAMA) program and certification in 2015.