Open to opportunities

Kennedy Howell

@kennedyhowell

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Tech-savvy Customer Experience Specialist with 7 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer-centric solutions and offers growth opportunities.

I am a dedicated Customer Experience Specialist with over seven years of progressive experience in customer service, technical support, and e-commerce operations. My expertise lies in utilizing CRM platforms and digital communication tools to enhance the customer journey. I have a proven track record of resolving complex issues and consistently exceeding KPIs in fast-paced, remote-first environments.

Currently, I work as a Customer Experience Agent at Foundever, where I deliver technical and billing support across multiple channels. I pride myself on my ability to boost customer satisfaction and first-call resolution scores. Additionally, I manage all digital and operational aspects of a fashion brand at KLS, leveraging analytics to optimize customer journeys and streamline workflows. My passion for combining people skills with technology drives me to deliver seamless and efficient client solutions.

Experience

Work history, roles, and key accomplishments

Current

Fashion Design & E-Commerce Business Manager

Current

KLS

Apr 2020 - Present (5 years 2 months)

Managed all digital and operational aspects of a fashion brand, optimizing customer journeys and streamlining e-commerce workflows. Designed and executed marketing campaigns to increase visibility and conversions.

Digital Marketing Customer Relationship Management Data Analytics Workflow Optimization Campaign Execution Market Research

Current

Customer Experience Agent

Current

Foundever

Mar 2023 - Present (2 years 3 months)

Delivered technical and billing support across phone, email, and chat channels. Resolved customer issues efficiently, boosting satisfaction and first-call resolution scores while exceeding KPIs for CSAT, AHT, and resolution time.

Technical Support CRM Software Customer Satisfaction Problem Solving Communication Data Entry Billing Support Call Resolution KPIs

Fine Dining Server & Customer Service Specialist

Various Locations

Aug 2016 - Aug 2022 (6 years)

Trained teams in POS systems and upselling techniques while managing high-volume service environments. Built customer loyalty through personalized service and attention to detail.

Customer Service Upselling Attention To Detail

Nanny/ Senior Caregiver

Private Families

Aug 2012 - Aug 2022 (10 years)

Provided personalized service to families, building strong relationships and maintaining a structured, organized, and responsive environment while ensuring client satisfaction.