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AU@adefisoyejohnuser
Dynamic customer support specialist dedicated to exceptional user experiences.
United StatesI am a dynamic and customer-focused professional with a passion for delivering exceptional support experiences. My ability to handle diverse customer inquiries with a cool, open-minded approach has allowed me to excel in providing technical assistance and facilitating smooth onboarding experiences. I am dedicated to fostering positive relationships and contributing to team success.
Currently, I work as a Customer Support Specialist at FOUNDEVER (SITEL), where I approach user inquiries with empathy and professionalism. I collaborate with cross-functional teams to efficiently find resolutions for user inquiries, ensuring a seamless onboarding process for new users. My previous experience as a Customer Service Representative at DIRECT INTERACTIONS has further honed my communication skills and problem-solving abilities, allowing me to address customer concerns effectively and enhance their overall experience.
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Work history, roles, and key accomplishments
Foundever (Sitel)
Jan 2023 - Present (2 years 10 months)
Approached user inquiries with a cool and open-minded demeanor, ensuring their concerns were actively acknowledged and addressed. Collaborated with cross-functional teams to gather information and efficiently find resolutions for user inquiries.
Direct Interactions
Jan 2022 - Present (3 years 10 months)
Provided courteous and efficient service to customers, addressing inquiries, resolving issues, and processing transactions. Demonstrated strong communication skills in assisting customers with product selection, pricing inquiries, and company policies.
Degrees, certifications, and relevant coursework
Associate's Degree, General Studies
Currently pursuing an associate's degree, expanding knowledge in various subjects.
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills.
Software and tools used professionally
United StatesYou can contact Adefisoye John and 90k+ other talented remote workers on Himalayas.
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