AUAdefisoye John User
@adefisoyejohnuser
Dynamic customer support specialist dedicated to exceptional user experiences.
United StatesWhat I'm looking for
I am a dynamic and customer-focused professional with a passion for delivering exceptional support experiences. My ability to handle diverse customer inquiries with a cool, open-minded approach has allowed me to excel in providing technical assistance and facilitating smooth onboarding experiences. I am dedicated to fostering positive relationships and contributing to team success.
Currently, I work as a Customer Support Specialist at FOUNDEVER (SITEL), where I approach user inquiries with empathy and professionalism. I collaborate with cross-functional teams to efficiently find resolutions for user inquiries, ensuring a seamless onboarding process for new users. My previous experience as a Customer Service Representative at DIRECT INTERACTIONS has further honed my communication skills and problem-solving abilities, allowing me to address customer concerns effectively and enhance their overall experience.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Foundever (Sitel)
Jan 2023 - Present (2 years 6 months)
Approached user inquiries with a cool and open-minded demeanor, ensuring their concerns were actively acknowledged and addressed. Collaborated with cross-functional teams to gather information and efficiently find resolutions for user inquiries.
Customer Service Representative
Direct Interactions
Jan 2022 - Present (3 years 6 months)
Provided courteous and efficient service to customers, addressing inquiries, resolving issues, and processing transactions. Demonstrated strong communication skills in assisting customers with product selection, pricing inquiries, and company policies.
Education
Degrees, certifications, and relevant coursework
Houston Community College
Associate's Degree, General Studies
Currently pursuing an associate's degree, expanding knowledge in various subjects.
Elsik High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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