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@lakiagbormittah
Dedicated customer service agent with 5 years of experience.
I am a dedicated and organized Customer Service Agent with over five years of experience in providing exceptional service and operational efficiency in both remote and in-person environments. My commitment to resolving issues promptly and building positive relationships has consistently ensured high levels of customer satisfaction. I excel at handling diverse inquiries while maintaining professionalism and empathy, which has been key to my success in this field.
Throughout my career, I have worked with various companies, including Foundational Home Care and ThinkASA, where I honed my skills in customer support and conflict resolution. My ability to de-escalate conflicts and turn negative experiences into positive outcomes has been recognized by my peers and supervisors. I have collaborated with product teams to provide valuable insights from customer interactions, contributing to product improvements and overall customer experience.
Currently, I am seeking opportunities that allow me to leverage my skills in a dynamic environment where I can continue to grow professionally. I am particularly interested in roles that emphasize customer engagement and support, as I believe that fostering strong relationships with clients is essential for success.
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Work history, roles, and key accomplishments
ThinkASA
Jan 2019 - Present (6 years 10 months)
Responded promptly and professionally to customer inquiries via phone, email, and chat, addressing concerns and providing accurate information for a web design company. Resolved product and service-related issues by troubleshooting problems, coordinating with relevant departments, and ensuring timely solutions. Utilized CRM software to document interactions, update customer profiles, and track iss
Foundational Home Care
Jan 2018 - Present (7 years 10 months)
Assisted customers with product inquiries, order status, and technical support via phone and email. Successfully de-escalated customer conflicts, turning negative experiences into positive outcomes. Conducted follow-up calls to ensure customer satisfaction and gather feedback.
Degrees, certifications, and relevant coursework
Diploma, General Studies
Completed high school education and received a diploma in 2015. This foundational education prepared for further academic and professional pursuits.
Associate's/Bachelor's degree, Business Administration
Pursued an Associate's/Bachelor's degree in Business Administration. This program provided a comprehensive understanding of business principles and practices.
Unknown, Unknown
Attended the University of Maryland College Park, completing studies in 2022. Specific degree and field of study are not provided.
Software and tools used professionally
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