lakia gbormittah

I am a dedicated and organized Customer Service Agent with over five years of experience in providing exceptional service and operational efficiency in both remote and in-person environments. My commitment to resolving issues promptly and building positive relationships has consistently ensured high levels of customer satisfaction. I excel at handling diverse inquiries while maintaining professionalism and empathy, which has been key to my success in this field.

Throughout my career, I have worked with various companies, including Foundational Home Care and ThinkASA, where I honed my skills in customer support and conflict resolution. My ability to de-escalate conflicts and turn negative experiences into positive outcomes has been recognized by my peers and supervisors. I have collaborated with product teams to provide valuable insights from customer interactions, contributing to product improvements and overall customer experience.

Currently, I am seeking opportunities that allow me to leverage my skills in a dynamic environment where I can continue to grow professionally. I am particularly interested in roles that emphasize customer engagement and support, as I believe that fostering strong relationships with clients is essential for success.