Breanna Goodwin

I am a motivated and dependable Customer Service Specialist with over six years of experience delivering exceptional service across retail, healthcare, and call center environments. My passion for helping others drives me to create a welcoming, solution-focused customer experience. I am known for resolving customer issues quickly and effectively, maintaining high satisfaction ratings, and improving team productivity through proactive communication.

In my current role as a Customer Service Representative at Foundever, I respond to over 50 customer inquiries daily via phone and email, ensuring timely and accurate support. I have achieved a 90%+ first-call resolution rate by effectively resolving billing issues, service requests, and product concerns. My previous experience as an Assistant Manager at Gift-Sational Gift Boutique allowed me to manage daily store operations and conduct inventory audits, reducing stock discrepancies by 20% through improved tracking systems.