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Olivia Strobel

@oliviastrobel

I am a Customer Experience Specialist delivering 95%+ satisfaction through remote support, IT troubleshooting, and e‑commerce operations.

United States
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What I'm looking for

I am seeking a remote customer experience or IT support role where I can streamline e-commerce operations, reduce friction, mentor teammates, and drive measurable KPI improvements within a collaborative team.

I am a Customer Experience Specialist with 5+ years in remote support, IT troubleshooting, and e-commerce operations. I manage 100+ tickets daily in Gorgias, Shopify, and CRM systems and consistently achieve 95%+ customer satisfaction.

I streamline workflows and order fulfillment—reducing processing time by 20%—and provide internal IT troubleshooting that cut downtime by 30%. I create product education content, onboard and train new team members, and collaborate across departments to exceed service KPIs.

Experience

Work history, roles, and key accomplishments

CR
Current

Advocate Administrative Support

Crunchi

Jan 2024 - Present (1 year 7 months)

Resolved 50–80 client tickets daily via Gorgias, maintaining a 95%+ satisfaction rating and streamlining Shopify order fulfillment to reduce processing time by 20%. Provided technical troubleshooting that reduced internal system downtime by 30% and onboarded 5+ team members.

TS

Cosmetologist

Terra Bella Day Spa / Cenote Day Spa

Jan 2018 - Jan 2020 (2 years)

Performed customized skincare consultations and product education, managed appointment scheduling, and supported product sales while maintaining sanitary, relaxing spa environments and strong client retention.

ES

Email Operations Specialist

Exacta Land Surveyors

Jan 2024 - Present (1 year 7 months)

Handled high-volume email support for real estate and title professionals, reducing email backlog by 35% and ensuring 98% accuracy of final deliverables by coordinating with survey teams. Improved CRM documentation and client communication tracking.

Education

Degrees, certifications, and relevant coursework

Nemours BrightStart Literacy Training logoNT

Nemours BrightStart Literacy Training

Literacy Training, Early Childhood Education

Completed Nemours BrightStart literacy training focused on early literacy and developmental curriculum.

RC

Ridge Technical College

Cosmetology, Cosmetology

Completed Cosmetology program, graduating in 2018.

SB

Skincare Product Knowledge & Ingredient Safety (Crunchi / Beautycounter)

Training, Skincare

Completed skincare product knowledge and ingredient safety training through Crunchi and Beautycounter.

CP

Customer Service Tools Training (Gorgias, Shopify, CRM platforms)

Training, Customer Service

Completed training on Gorgias, Shopify, and CRM platforms for customer service and e-commerce operations.

Tech stack

Software and tools used professionally

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Olivia Strobel - Advocate Administrative Support - Crunchi | Himalayas