Olivia Strobel
@oliviastrobel
I am a Customer Experience Specialist delivering 95%+ satisfaction through remote support, IT troubleshooting, and e‑commerce operations.
What I'm looking for
I am a Customer Experience Specialist with 5+ years in remote support, IT troubleshooting, and e-commerce operations. I manage 100+ tickets daily in Gorgias, Shopify, and CRM systems and consistently achieve 95%+ customer satisfaction.
I streamline workflows and order fulfillment—reducing processing time by 20%—and provide internal IT troubleshooting that cut downtime by 30%. I create product education content, onboard and train new team members, and collaborate across departments to exceed service KPIs.
Experience
Work history, roles, and key accomplishments
Advocate Administrative Support
Crunchi
Jan 2024 - Present (1 year 7 months)
Resolved 50–80 client tickets daily via Gorgias, maintaining a 95%+ satisfaction rating and streamlining Shopify order fulfillment to reduce processing time by 20%. Provided technical troubleshooting that reduced internal system downtime by 30% and onboarded 5+ team members.
Brand Ambassador
Beautycounter (via Vidpex Connect)
Jan 2020 - Jan 2024 (4 years)
Delivered concierge-level service via phone, email, and chat to nationwide clients, consistently exceeding sales targets and supporting marketing promotions to boost monthly sales. Maintained detailed CRM documentation and long-term client relationships.
Cosmetologist
Terra Bella Day Spa / Cenote Day Spa
Jan 2018 - Jan 2020 (2 years)
Performed customized skincare consultations and product education, managed appointment scheduling, and supported product sales while maintaining sanitary, relaxing spa environments and strong client retention.
Pre-School Teacher
First United Methodist School
Jan 2014 - Jan 2018 (4 years)
Delivered Nemours BrightStart early literacy curriculum, tracked student progress, and implemented individualized support plans while maintaining regular communication with families. Created structured, nurturing classroom environments.
Email Operations Specialist
Exacta Land Surveyors
Jan 2024 - Present (1 year 7 months)
Handled high-volume email support for real estate and title professionals, reducing email backlog by 35% and ensuring 98% accuracy of final deliverables by coordinating with survey teams. Improved CRM documentation and client communication tracking.
Education
Degrees, certifications, and relevant coursework
Nemours BrightStart Literacy Training
Literacy Training, Early Childhood Education
Completed Nemours BrightStart literacy training focused on early literacy and developmental curriculum.
Ridge Technical College
Cosmetology, Cosmetology
Completed Cosmetology program, graduating in 2018.
Skincare Product Knowledge & Ingredient Safety (Crunchi / Beautycounter)
Training, Skincare
Completed skincare product knowledge and ingredient safety training through Crunchi and Beautycounter.
Customer Service Tools Training (Gorgias, Shopify, CRM platforms)
Training, Customer Service
Completed training on Gorgias, Shopify, and CRM platforms for customer service and e-commerce operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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