Kennedy Addae

I am a proactive and adaptable digital customer service professional with a strong background in digital communication, customer support, and problem-solving across multiple platforms. I prioritize a customer-first mindset and maintain professionalism under pressure.

I completed an intensive Digital Customer Service Training Programme focused on practical and theoretical skills, and I reduced customer complaints by sharing constructive feedback. I managed complex calendars, coordinated meetings, handled high call volumes, and consistently demonstrated patience and empathy.

I have experience mentoring and teaching through national service and youth organizations, supporting community education and advocacy. I am passionate about continuous learning, exploring AI tools, and contributing reliability, clarity, and a positive attitude to a collaborative team.