Kenn Bernard Basa

Managed client inboxes, sorting and responding to emails to ensure timely communication and prioritization of important messages. Handled inquiries via email and calls, providing helpful responses and resolving issues.

Served as the primary point of contact for clients, managing incoming calls and email inquiries while coordinating with attorneys on legal matters. Maintained sensitive client information in spreadsheets with utmost confidentiality and attention to detail.

Maintained a consistent posting schedule for a clothing brand to ensure visibility and audience engagement. Engaged with followers by responding to comments, messages, and inquiries in a timely and professional manner.

Enhanced customer relationships and loyalty by providing accurate and timely information and resolving telephone inquiries. Maintained organized and up-to-date records, ensuring all information was easily accessible and secure.

Handled day-to-day administrative tasks, including scheduling, correspondence, and document management to ensure smooth office operations. Organized meetings, conferences, and events, including managing calendars and coordinating logistics.

Provided clear and professional answers to various questions regarding fitness products and services. Met all productivity and quality requirements and guidelines while achieving and maintaining required metrics and goals.

Completed a 15-hour Virtual Assistant Social Media Course. The course covered Social Media Marketing, Algorithm, Content Creation, Basic Video Editing, Lead Generation, SEO, WordPress, and Facebook Ads.

Completed a comprehensive program focusing on public administration principles and practices. Gained foundational knowledge in governance, policy, and public service management.

Achieved English Proficiency Program certification from TESDA. Demonstrated strong English language skills for professional communication.