Kendra Madruga
@kendramadruga
I improve customer experiences through client onboarding, case coordination, and service resolution.
ArgentinaWhat I'm looking for
At Lisinski Law Firm, I guide prospective clients through onboarding, coordinate appointments, prepare contracts, process payments, and keep case documentation accurate. I work across departments to support timely case progression, answer service and pricing questions, and follow up proactively to support retention.
Previously, as a Store Manager at SWEET in Buenos Aires, I led and coached a retail team, resolved customer escalations, and managed scheduling, reporting, inventory, and daily operations. Across more than nine years in customer service, I bring organized communication, problem-solving, CRM and case-management experience, and advanced English.
Experience
Work history, roles, and key accomplishments
Virtual Intake Specialist
Lisinski Law Firm
May 2025 - Present (1 year 5 months)
Guides prospective clients through onboarding and initial case setup, coordinating appointments and maintaining accurate records. Manages client inquiries, prepares contracts, processes payments, and collaborates with departments to ensure smooth workflow.
Store Manager
SWEET
Nov 2021 - May 2025 (3 years 6 months)
Led and coached a retail team to deliver exceptional customer experiences. Resolved customer concerns and escalations while managing scheduling, reporting, inventory, and operational processes.
Education
Degrees, certifications, and relevant coursework
Kendra hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
Skills
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