Ignacio Almirón
@ignacioalmirn
I improve claims operations through customer service, onboarding SOPs, training, and quality assurance initiatives.
ArgentinaWhat I'm looking for
At Assurant, I deliver customer support in claims while improving how the team works. I designed a CSR Claims SOP that reduced onboarding from six weeks to two and was adopted by U.S. domestic operations.
I’ve led training and nesting for three new hires, supported peer performance through knowledge sharing, and presented a data-driven QA transformation proposal to leadership. The proposal combines sampling, distributed QA ownership, and AI-assisted analysis to improve scalability, reliability, and fairness in Claims operations.
My work has been recognized with a Star of the Month award for leadership and initiative, along with three “You Rock!” awards for high performance and customer excellence.
Previously, I managed medication-distribution processes at Ministerio de Salud and increased contract closures by over 70% as a Sales Closer and Appointment Setter at Patria Nuestra Law Firm. I’m continuing to build my leadership capabilities through management training focused on feedback culture, team performance, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Delivers high-quality customer support in claims, consistently meeting quality and productivity metrics. Led process improvement initiatives including SOP development and QA optimization proposals, and reduced onboarding time by 65%.
Administrative Specialist
Ministerio de Salud
Feb 2021 - Aug 2025 (4 years 6 months)
Managed critical medication distribution processes ensuring timely and accurate delivery. Verified documentation and ensured compliance across medical requests, coordinating with stakeholders to resolve operational issues.
Sales Closer & Appointment Setter
Patria Nuestra Law Firm
Sep 2024 - May 2025 (8 months)
Increased contract closures by over 70% through client engagement strategies. Delivered full-cycle client support, improving satisfaction and retention, and built partnerships with external stakeholders.
Education
Degrees, certifications, and relevant coursework
Facultad del Ejército (ESG "Tte. Gral. Luis María Campos")
Bachelor's Degree, International Relations
2026 -
Pursuing a Bachelor's Degree in International Relations with a specialization in International Conflict Scenarios, Peacekeeping Missions, and Disarmament.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
Skills
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