Kendra Gates

I’m a leadership-focused customer service professional with experience supporting employees, customers, and business operations in remote and on-site environments. I’m recognized for mentoring peers, assisting with workforce administration, resolving complex issues, and delivering exceptional customer experiences.

Across roles as a Customer Service Representative and Ambassador, I’ve collaborated with multiple departments to investigate delivery and claim concerns, support account management and website/mobile assistance, and maintain accurate records. I’ve also conducted outreach on behalf of American Express and supported business intelligence initiatives by gathering merchant feedback.

I bring a Master of Business Administration (MBA) and Bachelor of Accounting, and I’m ready to lead. I’m seeking Team Lead, Trainer, Supervisor, Operations, or Management opportunities where I can strengthen workforce support, performance management, and process improvement.