Kendra Dibbell

Worked effectively in a fast-paced, ever-changing environment by completing assigned shift tasks both independently and with the team. Managed time efficiently to meet day-to-day expectations.

Used the Date Check mobile application to evaluate items, remove expired products, and update expiration dates on the shelf. Rotated product according to store guidelines while ensuring newer items were stocked appropriately.

Generated leads through cold-calling and outreach, building rapport with clients and securing referrals. Worked remotely with minimal supervision while supporting prospective and existing clients.

Managed personal lines client accounts to ensure satisfaction and grew business by upselling relevant products. Built trust through open communication and transparency.

Provided customer service by actively listening to needs and offering tailored recommendations. Built repeat business through strong customer relationships and consistently met or exceeded individual sales goals.

Provided age-appropriate childcare including play activities, meals/snacks, and daily support that enhanced children’s well-being. Managed challenging behaviors for a non-verbal child using a consistent routine, positive reinforcement, and communication with parents.

Supervised day-to-day operations to meet performance and quality expectations while managing and motivating volunteers and employees. Controlled costs within budget, managed inventory to optimize stock levels, and reduced waste.

Created a welcoming guest experience that attracted a loyal customer base and supported repeat business. Managed opening/closing duties and shift reporting while serving high customer volumes during events and weekends.

Provided nurturing, structured childcare by engaging children in play and supporting daily routines and meals/snacks. Maintained a clean and organized home environment and communicated with parents to handle challenges as needed.

Managed daily scheduling, call-outs, and conflicts to support full shift coverage. Used scheduling platforms to coordinate staff and resident appointment calendars and maintained strong communication with staff and management.

Answered incoming calls, explained product value to prospective customers, and supported current policyholders. Processed policy updates and changes accurately to ensure customer needs were met in a timely manner.

Reviewed personal lines applications for completeness and ensured submission readiness for underwriters. Managed a high volume of policies with strong attention to detail while consistently meeting deadlines for renewals and endorsements.

Processed client orders with accuracy and ensured timely delivery of products. Maintained client relationships through product knowledge and ongoing support, and updated knowledge through industry events and trade shows.

Earned an A.A.S. in Individual Studies/Business from SUNY Morrisville.

Completed a diploma at South New Berlin Central School.

Held a Property & Casualty Agent license (Personal Lines Only) for KY and NY (KY #1221944, NY #1724778), not renewed since 2024.