Kelsey Rohrer

I am an experienced People and Operations Manager with over 10 years of expertise in customer advocacy, process improvement, and team leadership. My career has been defined by a passion for building and developing high-performing teams, driving operational efficiency, and delivering exceptional customer experiences. From scaling global billing operations at Toast to leading product and billing support teams at ActiveCampaign, I have consistently fostered employee engagement, championed career progression, and implemented strategies that enhance both team performance and customer satisfaction. I am deeply committed to creating a culture of accountability, collaboration, and continuous improvement, and I am excited to bring my leadership skills and customer-centric mindset to a forward-thinking organization like Affirm.