At Horace Mann, I received and responded to inbound calls from clients, policyholders, educators, and prospective customers. I provided information about insurance policies, billing inquiries, claims status, and product offerings.
I kept up to date with Horace Mann’s offerings, underwriting guidelines, and state insurance regulations. I also followed data privacy, security, and compliance protocols during customer interactions.
At Posh’n’sassy Fashion Store, I recommended items based on product knowledge and helped customers with inquiries and complaints. At Echezona Digital Gateway Limited, I supported new clients with account setup and platform orientation, followed up after service delivery, and documented customer issues and resolutions.
