@isaacebima
Customer service representative at Axa Mansard UK handling insurance inquiries, policy changes, and client complaints.
NigeriaAt Axa Mansard UK, I responded to client inquiries about insurance products, policies, and coverage. I also assisted with policy changes and account updates, and investigated complaints to provide timely solutions.
At PiggyVest, I educated customers about the savings platform and followed up with prospects to encourage product adoption. Earlier, as a Telemarketer at Chrema Technologies Limited, I contacted interested customers, answered questions, and worked toward sales targets.
Work history, roles, and key accomplishments
Axa Mansard UK
Mar 2024 - Aug 2026 (2 years 5 months)
Responded to client inquiries via phone, email, and other channels, providing accurate information about insurance products and policies. Assisted with policy updates and resolved complaints to improve customer satisfaction.
PiggyVest
Nov 2022 - Feb 2024 (1 year 3 months)
Generated sales leads through referrals, networking, and digital channels, and educated customers on the PiggyVest platform. Delivered persuasive sales presentations and researched market trends to identify new opportunities.
Chrema Technologies Limited
Dec 2020 - Sep 2022 (1 year 9 months)
Contacted potential customers who had expressed interest in the company's offerings, answered questions, and encouraged purchases. Built rapport with customers and worked towards daily, weekly, and monthly call and sales targets.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Accounting
Pursuing a degree in Accounting, currently in view.
Foreign Customer Service Training, Customer Service
Completed foreign customer service training.
Software and tools used professionally
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