Michael Walles
@michaelwalles
Customer service professional specializing in payments, fraud resolution, and account management.
United StatesWhat I'm looking for
I am a customer-service professional with proven experience in payments, fraud resolution and account management across financial services and retail.
I consistently process card payments, activate and replace cards, handle disputes, and review transactions while answering high-volume inbound calls. I prioritize accuracy and speed—typing 45+ WPM, ten-key data entry, and strong Microsoft Office skills support my work.
I thrive under pressure, work independently or on teams, and focus on resolving fraud and billing issues to protect customers and company assets. I seek roles where I can apply my investigative mindset and grow in payments operations or fraud prevention.
Experience
Work history, roles, and key accomplishments
NOCredits and Payments Specialist
Nordstrom
Jun 2025 - Present (2 months)
Process card payments, activate credit cards, review transactions, update contact information, and answer billing questions to support customer accounts and online access.
DSAccount Manager
Discover Financial Services
Oct 2023 - Feb 2024 (4 months)
Managed customer accounts by processing payments, reviewing transactions, reissuing cards, adjusting credit lines, filing fraud disputes, and updating account information.
ALCredit Card Fraud Specialist
Alorica
Sep 2022 - Oct 2023 (1 year 1 month)
Investigated and filed disputes for fraudulent card transactions, activated and unblocked cards, verified transactions, and handled inbound fraud-related calls.
TEConsumer Lending Specialist
Teleperformance
Apr 2022 - Aug 2022 (4 months)
Answered inbound calls, provided payoff quotes, processed payments, supplied loan information, and filed paperwork for escalated lending issues.
WFCustomer Success Specialist
Wells Fargo
Oct 2021 - Jan 2022 (3 months)
Handled inbound customer inquiries, assisted representatives, identified and reported unauthorized account activity, supported account closures and service activations, and helped file fraud claims.
WFFinancial Crime Specialist
Wells Fargo
May 2019 - Apr 2021 (1 year 11 months)
Assisted customers with fraudulent transactions, identified unauthorized account activity, managed new and existing fraud cases, and updated account records to resolve financial crime issues.
Education
Degrees, certifications, and relevant coursework
Hunter High School
High School Diploma, High School
2008 - 2011
Grade: 3.8
Attended Hunter High School from 2008 to 2011 and achieved a GPA of 3.8.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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